The driver should have told him there and then that he needs to pay full fare if that's the regulation. The way it happened it was bad handling on the part of the driver, she should be dealt with disciplinary action. TS must report this incident immediately to the operations manager at the interchange.
Quite true also. Throwing him off the bus in the middle of his way, then expect TS to do what? Neither at the destination nor at the point of origin, if TS lost or encountered robber how? There should some human face on top just strictly rules and regulations.