when we were in milan shopping (wanted to buy her a purse) in LV, Gucci, Prada, we were so surprised off their 1st class service. finally we decided on gucci purse, the classic brown gucci with pink lining that cost euro275, but din buy thinking that can get discount from italy airport. we were wrong!! at airport the price were higher and to claim tourist discount need to fill in forms and bla bla bla before they can mail (by post weeks later) to singapore.
regretted never buy.