I think I'd like to clarify a few things - I do not consider myself a lagger or lazy worker.
(1) When I started this job, there was a nagging intermittent problem with the wireless network. Users would suddenly lose connectivity, dropped signals etc. And we all know that when such a thing happens, it can be due to many variables. These take time to isolate, and test and re-test. It could be an access point (AP) congestion (since both 802.1x and Radius was switched on), several faulty APs etc. Last week, she said why does it take so long for you to know of this problem? Duh. I told her that we've finally found the problem, and unfortunately it is due to the AP (Hewlett-Packard) that was not robust enough. The CISCO APs could solve one of these problems. Her reply was, it was only one problem, why take so long? I told her that the other part was the user took the laptop home to work, change the SSID / domain settings etc, and dunno how to put back. I told her we were looking for a solution (freeware) that could save the settings.
(2) There was no network topology diagram in the company. So my colleague and I spent weeks understanding the network topology and used Visio to draw it out. 2 diagrams were completed - 1 old topology and 1 new topology. When I passed her both, she asked "What is the use of this diagram, and what does this diagram tell me?" I said these diagrams are for your files, one current and the other diagram is where the company network should be. They had almost all the servers in the DMZ and that was a major security risk. Then she said "Don't give me piece meal information".
(3) Then she said, "Where is your 5 years IT Master Plan?" Like as if it takes a few days to do? Lucky never give her the drafts, wait kenna accused of giving her the document in 'piece meal'.
(4) We have 3 Active Directories (ADs). Our job was to merge them properly, and install Microsoft Exchange. Anyone knows that the AD *must* be done correctly before anything else. She said these things can be done in two months, including the complete rollout of Microsoft Exchange. I got fed up and told her "If I can do this in 2 months, I wouldn't be here. I'd be heading Microsoft Singapore."
Now you tell me, what is wrong with this picture?
BTW, she's non-IT literate.