I think it's pointless to argue here.
For TS, if Canon doesn't provide additional repair services, you certainly can try to purse the matter an individual. I hope that they will be able to provide you with a satisfactory service.
For the rest, we're not here to argue who's a better or bad customer. In Singapore, we're got literally no consumer rights as such, we've formed this notion that it's "already very good" if they do something. However, in other countries where consumer rights are in place, the customer there will not give up until a satisfactory solution is provided to all affected stakeholders.
Let's hope Canon Singapore play nice and do provide services out of goodwill because the damage was from an inherent product failure. They might not do so because they don't want to set an example, then some people will go in and ask for repairs on their L lenses, claiming that the 5D's mirror caused the scratch.
For TS, if Canon doesn't provide additional repair services, you certainly can try to purse the matter an individual. I hope that they will be able to provide you with a satisfactory service.
For the rest, we're not here to argue who's a better or bad customer. In Singapore, we're got literally no consumer rights as such, we've formed this notion that it's "already very good" if they do something. However, in other countries where consumer rights are in place, the customer there will not give up until a satisfactory solution is provided to all affected stakeholders.
Let's hope Canon Singapore play nice and do provide services out of goodwill because the damage was from an inherent product failure. They might not do so because they don't want to set an example, then some people will go in and ask for repairs on their L lenses, claiming that the 5D's mirror caused the scratch.