Just want to show my appreciation to the staffs of the service centre especially Mr Tan and Felicia.
Mr Tan has always been very helpful to me and my friends over the years, giving sincere advises, technical supports, and even computer and Photoshop helps, he practically taught me how to use most of my cameras. (I hate user manual
)
I dropped my F80 during the new year holiday, and the lens damaged. Happens to saw him in the neighborhood and approached him for help as I going oversea the following day.
He spent a bit of time to help me align back the lens but advise that it is only a temporary measure, and the lens already phased out. He recommended (and I purchased) one of their higher model and flash unit which I am very happy with during the trip (the F80 as backup).
(by the way, I am impressed to know that he play saxophone with a group in the neighborhood)
I would also like to say thanks to Felicia who is super friendly and helpful over the phone when I requested help with the warranty and other things.
Both of them are valuable assets to the company and is one of the results why we continue support Fuji cameras. :thumbsup:
However, despite all the feedback in the forum, the service centre seems still seriously shortage in manpower.
I personally encountered it today when I accompanied my friend to redeem the gift at the service centre.
There are around 4 other customers then, and guess what? Mr Tan is the only lone soul at the counter! He mentioned that both admins are on leaves. One of the customer almost banged table to jump queue, but we managed to help claim her down.
I thought engineers should spend all their times rushing repairs for customers, why are they stationed at the counter?
Doesn't it results in longer repair time?
Why are there no special queue for gift redemption? Some impatient customers will not be happy like what happened today.
Why there is NTUC voucher for slightly older cameras, but no voucher for the latest x20?
Just my 2 cents worth.
BTW, I have also mailed Fuji this message.
Mr Tan has always been very helpful to me and my friends over the years, giving sincere advises, technical supports, and even computer and Photoshop helps, he practically taught me how to use most of my cameras. (I hate user manual
)I dropped my F80 during the new year holiday, and the lens damaged. Happens to saw him in the neighborhood and approached him for help as I going oversea the following day.
He spent a bit of time to help me align back the lens but advise that it is only a temporary measure, and the lens already phased out. He recommended (and I purchased) one of their higher model and flash unit which I am very happy with during the trip (the F80 as backup).
(by the way, I am impressed to know that he play saxophone with a group in the neighborhood)
I would also like to say thanks to Felicia who is super friendly and helpful over the phone when I requested help with the warranty and other things.
Both of them are valuable assets to the company and is one of the results why we continue support Fuji cameras. :thumbsup:
However, despite all the feedback in the forum, the service centre seems still seriously shortage in manpower.
I personally encountered it today when I accompanied my friend to redeem the gift at the service centre.
There are around 4 other customers then, and guess what? Mr Tan is the only lone soul at the counter! He mentioned that both admins are on leaves. One of the customer almost banged table to jump queue, but we managed to help claim her down.
I thought engineers should spend all their times rushing repairs for customers, why are they stationed at the counter?
Why are there no special queue for gift redemption? Some impatient customers will not be happy like what happened today.
Why there is NTUC voucher for slightly older cameras, but no voucher for the latest x20?
Just my 2 cents worth.
BTW, I have also mailed Fuji this message.
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