Have you been to a travel agency to enquire but serviced by lousy softskills person ?
Went in with happy mood but came out of the agency with lousy feeling.
I was at Foo Hai Building yesterday. Went there with my wife ... both very happy as we kind of decided to make reservation with the agency. Unfortunately we were served by lousy salesperson. In less than 20mins, we walked without making any reservation. :thumbsd:
We then went to CTC and the service was 180 degree changed ! The salesperson explained all the details patiently. We didn't make reservation as the date is fit our schedule.
I understand all the travel agencies have more or less the same policies. I am willing to accept this. But you don't have to put in so bluntly like "you can't cancel the reservation, only we can cancel it...". So you (travel agency) protect your own interest, what about our (consumer) interests ?
When asked to explain the cancellation policy, the salesperson don't have to make a sigh then explain. What kind of attitude is this ?
Went in with happy mood but came out of the agency with lousy feeling.
I was at Foo Hai Building yesterday. Went there with my wife ... both very happy as we kind of decided to make reservation with the agency. Unfortunately we were served by lousy salesperson. In less than 20mins, we walked without making any reservation. :thumbsd:
We then went to CTC and the service was 180 degree changed ! The salesperson explained all the details patiently. We didn't make reservation as the date is fit our schedule.
I understand all the travel agencies have more or less the same policies. I am willing to accept this. But you don't have to put in so bluntly like "you can't cancel the reservation, only we can cancel it...". So you (travel agency) protect your own interest, what about our (consumer) interests ?
When asked to explain the cancellation policy, the salesperson don't have to make a sigh then explain. What kind of attitude is this ?