7
why buy? you mean oly so poor
they have to make money this way?
the svc ctr should give her one English ver free, since she bought the jap version, new, not second hand. But you must double confirm this as a fact, to be fair to oly.
I once was stonewalled like this on a different matter after buying a new camera. The local reps of the camera company just could not be bothered.
I wrote a detailed letter of complaint to the President of the camera company in Japan. And copied to the Japanese president posted to Singapore.
Any reasonable person could see that they were horribly wrong. And it was proven true after they did some fact finding.
The company panicked.
They did not want Japan HQ to know how screwed up they were in Singapore. How bad their service was to customers in Singapore.
Especially the Japanese who was posted to head the Singapore operations.
It is a gross loss of face.
He may even be recalled and given a small desk and never head local or overseas operations ever again.
Thye even requested me to withdraw the letter to the Jap HQ president.
But too late, I sent it by registered post.
Some times heads got to roll.
Just to let you know what is good service. Tell you this true story. Because I am the owner of the speakers.
I bought a pair of (at that time, top end) B+W speakers. Second hand too, mind you. After a while I felt one of the speaker cones needed replacing. I went to the local agent. They did not have the right speaker cone. But they sold me a slightly different speaker cone for a speaker model close to mine.
I bought it. No complaints. I installed it but came across some problems concerning soldering to connectors. I needed some technical help. So I wrote a simple letter to UK B+W HQ asking for technical help ( it was not a complaint against anyone or any shop).
At best, I expected a letter telling me how to connect properly.
You know what they did? UK B+W sent me a NEW correct model speaker cone and shipped it to me
completely free of charge, shipping charges also free and post deliver it to my house.
That was at least 8 years after the company first introduced that speaker model. And this is how well they take care of customers.
THIS IS TOP FLIGHT AFTER SALES SERVICE.