This is MS Color's reply; kudos to them for the excellent follow up. It is something most camera stores should learn from.
Hi Allan, we are very sorry for your bad experience with us. Please allow us to provide you an explanation.
Yesterday we had a customer who reserved an RX100 with us. As the shop was quite busy at the time, there was a miscommunication between the salesperson who engaged you and the amk hub branch side. We are terribly sorry that we caused you the trouble to travel between the two shops.
Also, the reason we are encouraging the full payment of the camera is because the Sony GST Absorption Promotion ends on the 28th November 2012. Please do not get us wrong as we are more than happy to have our customers take advantage of this promotion.
We have relayed this issue to our boss. And he would like to apologize on the behalf of the salesperson and the shop as well. As a sign of goodwill, we will include a sony case as well as a screen protector with your RX100.
Will it be okay if we have your contact number? We will contact you the as soon as the stocks arrives.
Regards,
M S Color
Sounds like a good service to me.