I think the TS should just check with Lowepro on how to get the bag fixed. Anyway, how can the TS be so sure that the person who mishandled the situation was indeed the manager? That person could just jolly well be one of the sales person on duty :dunno:
At the end of the day, the main thing is to get your bag repaired/replace etc. It is unfortunate that the service level was less than satisfactory. You can always look for another sales person there on a day which is less crowded. Try going on a weekday where the crowd is not as crazy.
I hope the TS didn't go into the shop with a typical ugly Singaporean attitude demanding for things. Remember that while we expect relatively good service, as consumers we should also be reasonable :thumbsup:
Hope the TS gets the bag issue resolved soon ...