Was having a conversation with one of the mods.. Thought it MIGHT be interesting to share on the forum for those who care to read. I'm sure most have similar stories. But I think writing it down would help people to understand why I'd want to sell such nice items (since everyone who buys from me, always asks why I'm selling my Leica gear). It's not because I love SONY or FUJI or want the speed of CANON. It's just because I'm no longer happy with the way Leica Singapore and Leica in general treats it's customers who are working professionals. Who are trying to make a living while getting a bit of joy out of the gear they use. Heck I can make a living with any camera made from 2008 onwards, but I enjoy using Leica.
This is the last time I'm going to write on the issue. On any forum. And the last comment I'm going to make on the subject. As I'm almost done selling my remaining Leica gear and I just want to get back to having fun with my photography passion. Instead of being angry that Leica isn't the brand I want it to be.
It didn't start with the M9, but at one point I bought a M9 overseas because it was cheaper. Leica Singapore took issue with it, and were troublesome with warranty issues. So for a while I bought local SG gear out of fear that they wouldn't fix in a timely manner (when the prices weren't so vastly different or when stock was low overseas) because I thought it was easier and helped to support Leica in Singapore. Also the 50APO for a time was only available here. I bought one, and it was defective and was away for so long that I bought another one in the meantime. The price dropped so much on the 50APO by the time they sent my lens back that I basically just gave Leica a ton of money to hold onto a lens for me. No apologies, no compensation.. In fact the opposite I was told I should be lucky to even own one, since the lens is the best lens ever made (right from the CEOs mouth during a phone conversation).
Truth be told, for a while it was impossible to get M240 cameras and I needed 4 for work (I have three loaded and ready to go, I shoot with two cameras on me and one is a backup that sits at home incase one of my cameras needed to go to Germany for the then 4-6 months it took to fix things). So I had no choice but to buy from Leica SG. And even then, I was on pre-order and they refused to let me buy a M240 unless I purchased with a Noctilux (a lens I already owned). Furious I had to complain to the CEO to get them to sell me without forcing me to buy in a bundle. Two separate shop staff told me Sunil's orders.. Sunil told the then CEO he didn't know his staff was playing games with customers.
Really gave them a LOT of business, too much business. My S-system I bought from them because they promised that if anything goes wrong with lenses or bodies they would give me a loaner on the spot (funny thing is, they never honoured that verbal agreement I'm without one of my lenses due to AF failure and nobody offered to lend me one). They also said they would do the same for M lenses because I'm a good customer and a working pro. Again no honouring of verbal agreement (direct from Sunil btw). I've essentially had to buy doubles of all my work gear. So not shopping in HK I think I wouldn't be able to sustain the Leica system. I sold one S-system to my friend and he had to FIGHT with Leica to get a loaner when the unit was sent in. Leica so petty gave him an old S2. Ridiculous when you pay so much for the platinum warranty which entitles you to a loaner. If it were me in there, I think I would have smashed things.
I'm leaving out a lot of drama and other issues in-between... To much to list, will turn into a much more maddening rant.
So after a while I just gave up on buying here in SG. Now I buy all my stuff in HK. SAVE for the SL+Zoom because I was PROMISED the SL line was going to be very strictly controlled price. And that it would be +/- a few hundred dollars difference due to taxes and exchange rates.. So I thought what the heck, why not trust Sunil he wouldn't lie to me... Low and behold one month later my HK dealer is trying to sell me a unit $5,000 SGD cheaper. I decline but don't tell my dealer I got one in SG so every time the price drops he tries to entice me to buy. After the 3 month mark the difference was almost $8,000 SGD!!!
Leica even dropped the price a bit in Singapore and offered up a free lens. But never extended the offer to the loyal customers who bought SL straight away on pre-order...