Please let me know if any of you or your friends have encounter this before..??
My colleague recently tried to topup $10 in Raffles MRT ticketing counter. Apparently, the card was not topup with the $10 she paid.
And upon questioning Ezlink hotlink. They apparently found out that the card was not updated with the new value. However, they claimed that it's a company policy of non-refund in this case. And it's the responsibility of my colleague to check and ask for the receipt.
The only thing that they will do (as they claimed) was that they will lodge a complain in the staff personal file of the lady who was at the counter serving my colleague then.
Just a lesson for you felllows out there please make sure you ensure that the card is updated with the new value b4 leaving the counter.
Cheers,
:devil:
My colleague recently tried to topup $10 in Raffles MRT ticketing counter. Apparently, the card was not topup with the $10 she paid.
And upon questioning Ezlink hotlink. They apparently found out that the card was not updated with the new value. However, they claimed that it's a company policy of non-refund in this case. And it's the responsibility of my colleague to check and ask for the receipt.
The only thing that they will do (as they claimed) was that they will lodge a complain in the staff personal file of the lady who was at the counter serving my colleague then.
Just a lesson for you felllows out there please make sure you ensure that the card is updated with the new value b4 leaving the counter.
Cheers,
:devil: