Wow, think I OT liao. Anyway, it's really up to the TS to choose to interpret what the tel operator meant when she said KFC could not or would not serve him cos of where he lives. Maybe to him this is a poor way (but very clear to me) of saying they were short handed. If he chooses to feel discriminated, then it's unfortunate indeed.
In Singapore, I encounter poor communication almost everyday, even from those who are in the service industry. Think it's either the lack of proper training or more likely, incompetence in the English language, or both. If we want to make our own lives difficult, then whoa, we will have to boycott so many things over here! Anyway, Singaporeans are well-known to complain about many things. It's good to complain sometimes, but when it's about something insignificant, it's bad.
Ok I'm outta this forum for now. Interpret life miserably and it will be miserable for you!