I'll leave this till the end of the month or when it reaches a 100 or more votes. Then I'll send an email to ST about it. No guarantees that it will be published but if ST can base a straw poll off 40 people in an MRT station and conclude that it is indeed helping 2/3s of the people then this should tell them something is wrong. There is another poll going on in HWZ as well.
I think the problem is people whose fares increased will make noise and poll. People who are happy about the decrease will not bother to complain or poll and hence they will keep quiet. So this poll will skew towards increase.