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Do your power bill goes up in the last 2 months?


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zcf

Senior Member
Apr 10, 2005
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#1
I thought I am the only one facing this issue until I read the news. Although I do aware the power rate has gone up lately, but still seem to be a lot more than I expected. :sweat:

www.straitstimes.com said:
http://www.straitstimes.com/Free/Story/STIStory_260036.html?vgnmr=1
High power bills: Record number of cases probed
1,093 complaints looked into; underestimation of April charges is main reason, says S'pore PowerBy Tessa Wong
A RECORD number of complaints about overcharging for electricity were investigated by Singapore Power last month.

SP Services, the power company's customer service arm, said it looked into 1,093 cases where customers had complained that their bills for May were higher than in previous months.
The figure is three times the number of cases investigated in June last year, and refers only to complaints that were looked into - SP Services acknowledges that the total number of queries is higher.
It is likely that the complaints will keep coming. As of the middle of this month, SP Services has investigated 543 cases and is on track to surpassing last month's record.
A Straits Times check of 100 households found many that also said their bills for last month had jumped. About 10 per cent said their charges went up by extraordinary amounts, of between 60 per cent and 113 per cent. But despite the number of complaints, Mr Wong Chit Sieng, managing director of SP Services, maintained that there have been no billing errors and added that such cases happen every year because of several factors.
He said complaints tend to go up in the middle of the year, in tandem with increased electricity consumption. This year's record surge, he said, could be due to several factors. These include a more anxious mood among consumers in the light of recent food and petrol price rises, as well as tariff hikes which took effect in April.

SP Services said the main reason for the higher bills is that charges for April were underestimated.
The company estimates a customer's energy usage based on the last two actual meter readings.
For example, to estimate May's reading, it divides the difference between February and April's readings by the number of days between the two reading dates and then multiplies it by the number of days in May.
Sometimes, because of lower usage in previous months, for example, a customer's bill can be underestimated. If this happens, SP Services will charge more the following month to make up the difference.
Another reason for the higher bills is that consumers are simply using more electricity.
Housewife Ong Siew Khim, 56, saw a 50 per cent rise in her June bill, and acknowledged that it could be because her grandniece, who lives with her, had stayed home more often due to the school holidays.
'She was watching more television, but really, the increase shouldn't be so much because it was just for an extra hour or two a day. We haven't been using more of our other appliances,' said Ms Ong.
Other customers, however, did not accept SP Services' explanation.
Architect Yan Dawei is among them. The 33-year-old said his electricity bill for last month was double that for May, but insisted his family had not changed its usage patterns.
'It seems excessive, and came as a great surprise.
'We were away in Malaysia for a week in June and switched off everything too,' said Mr Yan.
When asked about his case, SP Services said it had underestimated Mr Yan's meter reading in May, and the June bill reflected the adjustment.
But Mr Yan pointed out that his consumption has remained fairly consistent.
Dismissing SP Services' explanation, he insisted: 'It just doesn't make sense.'
twong@sph.com.sg ADDITIONAL REPORTING BY ARIF RAHMAN AND HE ZONGYING
 

#3
my power bills were doubled since 2 months back.

i almost choke on my coffee as i was checking out the bill!

a huge jump since march, i recall.


but i got some sort of a rebate for last month's bill.
yup, goin through my bill for jul, it states something like an Outstanding Balance(i dunno what it is anyway)
 

Simon_84

Senior Member
Mar 18, 2004
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bukit batok
#6
tomorrow going to call in already so they better dont give me a stupid explaination as of most ppl would get.
last month, never on any air-con and yet bill is higher than most average non air-con months, doesnt make sense at all. :angry:
 

Apr 22, 2005
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#8
they will blame it on world oil price .Guarantee ,chop , stamp and sign .:bsmilie:
 

aeskywan

New Member
Feb 13, 2007
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#9
No they won't.....

Their reasoning is your past bills were underpaid and the bills were based on estimates. So this increase is to top up what you owe the power company. It has been published in the news many times this reason.
 

#10
No they won't.....

Their reasoning is your past bills were underpaid and the bills were based on estimates. So this increase is to top up what you owe the power company. It has been published in the news many times this reason.
oh something new!

weird, they undercharge us, and it becomes our fault? :bsmilie:


then wat happens when they overcharge us? our fault again! hahahahahaha
 

zcf

Senior Member
Apr 10, 2005
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270 degree of Singapore
#11
No they won't.....

Their reasoning is your past bills were underpaid and the bills were based on estimates. So this increase is to top up what you owe the power company. It has been published in the news many times this reason.
just wonder why suddenly so many people's bill underbilled or underpaid recently, strange ain't it? :confused:
 

mattlock

Senior Member
Feb 28, 2004
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www.superhyperreal.com
#12
I went on holiday for a week and my bill came up to higher than last month
hrm.
maybe the air con had to work harder cause it was so hot...
 

sORe-EyEz

Senior Member
Jun 28, 2005
1,572
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SGee
#13
just wonder why suddenly so many people's bill underbilled or underpaid recently, strange ain't it? :confused:
its an honest mistake. :think:

*this is an automated reply, no apology needed*
 

kelccm

Senior Member
Mar 2, 2004
1,514
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A village in a forest
#15
Mine too went up a fair bit in the previous month. But I notice that the electricity rates had went up from 1st Jul.
 

aeskywan

New Member
Feb 13, 2007
104
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#17
I went on holiday for a week and my bill came up to higher than last month
hrm.
maybe the air con had to work harder cause it was so hot...
Actually that was one reason Singapore Power gave too.... it was hotter and the air con detected it and hence worked harder and consumed more power.
 

zcf

Senior Member
Apr 10, 2005
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270 degree of Singapore
#19
I checked mine again, seem like most increase were contributed by power rate increase instead of error:

Jun 07 $0.1888/kwh
Jul 07 $0.2052/kwh
Oct 07 $0.2138/kwh
Jan 08 $0.2262/kwh
Apr 08 $0.2388/kwh
Jul 08 $0.2507/kwh

That's a 32.7% increase over 1 yr period :sweat:
 

CYRN

Senior Member
Nov 14, 2002
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photoevangel.com
#20
oh something new!

weird, they undercharge us, and it becomes our fault? :bsmilie:


then wat happens when they overcharge us? our fault again! hahahahahaha
Actually, this is common practice here. IIRC they estimate your bills and takes a reading every 3 months and balance the quarter.

My only issue with this is that I don't know if the rates changed...are the bills retroactive or I'll be cumulatively charged at the latest rate. ie, if the rates goes up, I'll end up paying more since they underestimate my previous months bills. :dunno:
 

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