Canon's CSC


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munkey

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Apr 25, 2007
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#1
Hi all just called up Canon Service Centre to check if my 1 year warranty is valid to service my Canon 40d. All I want is for them to wipe my CMOS clean, but they say the warranty only extends to the mechanical failure. Does that mean I should drop my camera on the floor in order for them to fix it up plus clean my sensor?

Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !
 

adamadam

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Feb 9, 2004
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#3
Don't drop your camera on the floor.

If you want to clean the sensor, pay, do it yourself or get someone else to do it for you.
 

zzyzx

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Aug 25, 2007
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#4
i think this had been discussed before that dust or dirt is NOT a defect of the equipment and is therefore NOT covered under warranty. if you want to get your sensor cleaned, just pay.

to drop your equipment in order to claim that warranty so as to have your sensor cleaned is the most foolish idea one can have. moreover, a user dropped equipment is also not a defect on Canon's part. i understand that everyone likes freebie. so do i, but you do not need to go to this extend...
 

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CS TAN

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Sep 3, 2007
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#5
Hi all just called up Canon Service Centre to check if my 1 year warranty is valid to service my Canon 40d. All I want is for them to wipe my CMOS clean, but they say the warranty only extends to the mechanical failure. Does that mean I should drop my camera on the floor in order for them to fix it up plus clean my sensor?

Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !
You can try to drop your 40D together with the lens that has dirt inside but be careful not to break any lens elements inside. Calibration is free under warranty but replacement of broken lens elements are not...

Do take responsibility that you are the one who get dust on your sensor. $21.40 is a reasonably price to pay for someone to wipe your ....err Sensor...:sticktong
 

calebk

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Jul 25, 2006
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#6
Hi all just called up Canon Service Centre to check if my 1 year warranty is valid to service my Canon 40d. All I want is for them to wipe my CMOS clean, but they say the warranty only extends to the mechanical failure. Does that mean I should drop my camera on the floor in order for them to fix it up plus clean my sensor?

Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !
First off, your warranty covers defects. Dust is a part of life, not a defect.

Secondly, dropping your camera is plain silly, not a defect.
 

adamadam

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#7
You've got a dust elephant.

Pass me your gear, I clean for you, FREE.
Can't guarantee that I won't break your camera though.
 

zzyzx

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Aug 25, 2007
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#8
Since TS already has the idea of dropping the camera to get his sensor cleaned for free, i suppose to drop his lens to get the will-be-broken lens element replaced and dirt removed FOC might be the next time he'll do?

:sweat:
 

tony_teo

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Feb 10, 2005
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#9
Hi all just called up Canon Service Centre to check if my 1 year warranty is valid to service my Canon 40d. All I want is for them to wipe my CMOS clean, but they say the warranty only extends to the mechanical failure. Does that mean I should drop my camera on the floor in order for them to fix it up plus clean my sensor?

Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !
I think you got the wrong concept of warranty. It is only reasonable to expect Canon to provide FOC repair for manufacturing defects, workmanship errors, premature failure and design problems. That is to say, defects caused by them, parts not performing as advertise or ... You get the idea.

Wear and tear items (this includes dust in the camera/lens after usage) cannot be covered by the warranty.

Now, for your case, if you have just bought the camera/lens, you might have a case. You can say it is factory dust or something like that. If you have been using the camera, then just pay the $20+ for them to clean it.

AND if you drop the camera, it should also not be covered by the warranty.

By the way, don't know if this is true, but I've heard that NSC is charging much more for the cleaning.
 

zj2000

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Mar 10, 2007
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#10
OMG!!! My 6 month old 42" LCD TV has a dirty panel.... quick grab the phone, i'm sure I can get a samsung technician to come clean it for me since it is still under warranty....
 

adamadam

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#11
OMG!!! My 6 month old 42" LCD TV has a dirty panel.... quick grab the phone, i'm sure I can get a samsung technician to come clean it for me since it is still under warranty....
I think it only covers mechanical failure.
Drop it first!
 

lennyl

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Mar 27, 2008
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#12
We're not talking about cars with complimentary oil change here. If you don't want to pay CSC for sensor cleaning, google for several techniques. There's lots of DIY tools - the Copperhill Eclipse + Pecpad method, the Petteri brush method, rocket blower, some people use cotton swabs but I think they're nuts, also plenty of usually expensive tools that you can buy.
 

diver-hloc

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Apr 17, 2007
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#13
Please give some advice! $21.40 for cleaning of sensor does seem quite steep.. Also there is some dirt inside my lens, hopefully it isnt anything too major.. !


$21.40 is much cheaper than the $45 some other shops are charging...... and if they damage your camera..... then CANON would have to repair it :sweatsm: But if you damage your own camera....... :sweat:
 

zzyzx

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Aug 25, 2007
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#14
We're not talking about cars with complimentary oil change here. If you don't want to pay CSC for sensor cleaning, google for several techniques. There's lots of DIY tools - the Copperhill Eclipse + Pecpad method, the Petteri brush method, rocket blower, some people use cotton swabs but I think they're nuts, also plenty of usually expensive tools that you can buy.
i think he is looking for FREE sensor cleaning. the tools you mentioned above costs money.. :think:
 

foxwagon

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Mar 13, 2005
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#16
Use vacuum cleaner can or not?:dunno:
 

lennyl

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Mar 27, 2008
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#18
i think he is looking for FREE sensor cleaning. the tools you mentioned above costs money.. :think:
But at least it is a one time cost (excluding consumables with the Copperhill method, which should last through several DSLRs). TS sure is getting a lot of flak in this thread :)
 

munkey

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Apr 25, 2007
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#19
What flak? Im just enjoying the friendly banter from the sidelines while you guys rack your brains out to find the most sardonic solution.

Thanks anyhow boys. Your help is(are) appreciated.
 

lennyl

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Mar 27, 2008
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#20
What flak? Im just enjoying the friendly banter from the sidelines while you guys rack your brains out to find the most sardonic solution.
Well, glad you're enjoying it. My answer is a serious one though - I've done the brush, the wet (Copperhill) and the air blower. Each have their use. If you're cleaning, and you have a tripod handy, use it. It's a lot easier when you have both hands free. With the ultrasonic thingie on the 40D, perhaps just the air blower would be enough. If you're using the wet method, remember to use E2 instead of the original Eclipse.

Dropping your camera, as many have pointed out, is not covered by warranty, but can be covered by insurance. Not sure how it works in Singapore though, so do some research if you're interested.
 

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