Well, most countries that is heavily Chinese populated usually have terrible service as well. Specially when it comes to restaurants.
Well, most countries that is heavily Chinese populated usually have terrible service as well. Specially when it comes to restaurants.
I'm pioneering the first Cook-it-yourself restaurant in Singapore.
A customer has to pluck the chicken feathers, fry the fish, chop the Pak Choi etc. etc. And after he finishes eating, he has to clean the place up.
It's a total eating experience. There is no cook or waiter. Only me collecting money at the counter. :bsmilie:
Double standards.
Like how more than once I was standing at a counter waiting to be served, then an angmoh stands behind me in the queue. Suddenly out of no where all the sales staff came forward and suddenly I became invisible.
The numbers seem to be great, the facilities are comfortable, the environment is wonderful, but why does Singapore not moving far? It seems to be lying on one factor, Singaporeans (just like you and me)cannot think out of the box.
At Mount Faber Safra Ya Kun, I ordered a coffee, egg plus bread set. Going to read up on one of my book and enjoy the nice cosy Singapore style coffee stall with aircon. I took out my newly bought digital SLR, try to take some pictures for non-commercial viewing. A staff came over to me, telling me photography is not allowed.
In my mind, I am thinking, if I am a terrorist, I will probably use a camera phone, pretend to take photos with a group of friends. If I am a professional photographer, I will not even dare to do it without the risk of people finding out, losing my reputation and getting sued.
Now imagine I am a tourist, an Ang Moh from USA, UK, Germany or France, do you think they will stop me? If a tourist can take pictures, post on the Internet to let others know how good Ya Kun is, why cant Singaporeans? If WE Singaporeans do not even allow to showcase our very own home product, how do we let others know it is good?
Modern day business is still very much based on word of mouth, whether physically or via electronical means.
Within 5 mins, I finished my food ordered, talked to the staff and get their Assistant Operation Manager, Rebecca's contact, as the staff cannot seems to explain to me why they have to tell me and spoiled my mood (without telling me clearly what I can do or not do with the pictures).
This country is sick, the people are sick from not knowing how to provide good service and thinking out of the box, how powerful word of mouth marketing is.
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Oh I lament for these people
Because they treat others like fools
They are like fools
Rules they set to keep themselves safe
By the same rules they failed to progress
The sun is setting
But the seeds are not sow
The golden years are over
For there is nothing that we can do
That the others cannot
Unless we move ahead
We will drop behind forever
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Added: It is not about the right of the customer, it is about how customer is treated. Sure you can tell me to stop taking photos, but do so in the right manner. There is no photography rights without a contract/agreement to do so. This say much about how our people are trained to provide service. To go the extra mile, basic technique is not taught, how to go the extra mile?
I was in Japan.. I bought a small souvenir. I paid and keep the item in my pocket. The salestaff took it back from me. She put it in a little box and wrapped it with a little ribbon and handed it over to me. This is call service. of course it is not cheap but they call it valued added. I don't mind paying for such service.
tell me about that man! i bought 2 bottles of cookies at this dessert shop at my neighbourhood. they came in plastic bottles, i told the staff i'll be putting them in my luggage and was afraid they'll get crushed. the staff asked if i had the time to wait a while, and she meticulously wrapped the bottles in a hard cardboard box (meant for other merchandise) with lovely straw cushions, complete with a nice ribbon and some bubble wraps over the box. all these at absolutely no extra charge
kool... i only manage to kena bad service there... lol... still remember going into a game shop to look for game, then i say the title, the joker look blur, i write it out, the joker say no stock, then i point to the shelf, he say all reserve... wt...
difference between tourist and FT... :bsmilie:
Added: It is not about the right of the customer, it is about how customer is treated. Sure you can tell me to stop taking photos, but do so in the right manner. There is no photography rights without a contract/agreement to do so. This say much about how our people are trained to provide service. To go the extra mile, basic technique is not taught, how to go the extra mile?
tell me about that man! i bought 2 bottles of cookies at this dessert shop at my neighbourhood. they came in plastic bottles, i told the staff i'll be putting them in my luggage and was afraid they'll get crushed. the staff asked if i had the time to wait a while, and she meticulously wrapped the bottles in a hard cardboard box (meant for other merchandise) with lovely straw cushions, complete with a nice ribbon and some bubble wraps over the box. all these at absolutely no extra charge
... just a personal experience of your own and u said WHOLE ENTIRE COUNTRY CANNOT MOVE FAR LIAO :bsmilie: this sound very serious to our country's future.:think:
hey... i had a better suggestion.. every Wed at various CCs.. there is a Meet The People Session ! u may bring this issue out to the various MP presented down there. :thumbsup:
I'm pioneering the first Cook-it-yourself restaurant in Singapore.
A customer has to pluck the chicken feathers, fry the fish, chop the Pak Choi etc. etc. And after he finishes eating, he has to clean the place up.
It's a total eating experience. There is no cook or waiter. Only me collecting money at the counter. :bsmilie:
That is what you call service... BTW did it happen in Singapore or ????
Double standards.
Like how more than once I was standing at a counter waiting to be served, then an angmoh stands behind me in the queue. Suddenly out of no where all the sales staff came forward and suddenly I became invisible.
I was in Japan.. I bought a small souvenir. I paid and keep the item in my pocket. The salestaff took it back from me. She put it in a little box and wrapped it with a little ribbon and handed it over to me. This is call service. of course it is not cheap but they call it valued added. I don't mind paying for such service.
We have a long way to go and we are improving and of course we are not sick!