it comes wif it free for the first 3 months when u signed up....subsequently, it is ur call to tell them to cancel if not they will charge u...accordingly.
Outrageous overbilling by Singtel this month
- Thread starter ricohflex
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it comes wif it free for the first 3 months when u signed up....subsequently, it is ur call to tell them to cancel if not they will charge u...accordingly.
er.. be warned in advance.. someone had already being charged in court for illegal wireless tapping.. the fine imposed was much expensive than getting a line.
Called up Singnet just now. They mentioned that they are in changing from post-paid system to a pre-paid system, hence the higher bill amount this month.
hmm... thought its always pre paid than post paid? oh well... those who have plans are always at mercy...
yo TS! tis is wat i mean in this thread that im actually asking that lead me to wanna end the contract fast! heng heng i decide to end my tis contract next mth
http://forums.clubsnap.org/showthread.php?t=239256
Yeah they overcharge n said sth like billing cycle...if everyone "randomly" kena tis thing, cant we even get them to ans our queries? tats y nowadays "super hard" to get their 1688 customer service officers...:angry:
http://forums.clubsnap.org/showthread.php?t=239256
Yeah they overcharge n said sth like billing cycle...if everyone "randomly" kena tis thing, cant we even get them to ans our queries? tats y nowadays "super hard" to get their 1688 customer service officers...:angry:
thanks, I should change that to hundreds of thousands.
then again, some people got 3 handphones.
then again, singtel got customers in India and Australia?
Anyone with upper hand willing to bring up this matter??? The least singtel should inform us in advance rather suddenly being slapped and told later.
In the billing they did mention about one time adjustment (after slapping u with the amount).
It's very general statement and does not explain in detail what's is going on.
In the billing they did mention about one time adjustment (after slapping u with the amount).
It's very general statement and does not explain in detail what's is going on.
dun hold it against the CSOs , they r at the front line answering the the nuclear fallout from the customers as a result of the policy makers
and they r not highly paid to face the music.
poor fellas
think singtel billing dept (1688) is bombarded this mth :bsmilie:
i also got shocked but when i called them, it's just an adjustment of subscription fees, so basically instead of paying past bills, e.g. this month is Nov 06, so this bill is basically saying, we are now prepaying. e.g. paying December 06's subscription instead of Oct 06 which makes sense becos fone bills are to be prepaid mah. my only question is, why implement now and who is the idiot in singtel who proposed this ?
then i checked further, supposingly only for handfone but not internet, but i see the changes are being reflected in my internet instead ??
* Note: Adjustments will apply to Telephone, Paging and Mobile services only. Internet services such as SingNet and Magix are not affected.
Why is SingTel making this change? SingTel has replaced its existing billing system to keep pace with industry developments.
You will notice some changes which you will find useful in reading your bill such as:
Discounts and rebates categorised separately.
Free items are indicated.
A summary page showing payments and adjustments made during the last bill period.
http://home.singtel.com/customer_service/new_bill/faq.asp
i also got shocked but when i called them, it's just an adjustment of subscription fees, so basically instead of paying past bills, e.g. this month is Nov 06, so this bill is basically saying, we are now prepaying. e.g. paying December 06's subscription instead of Oct 06 which makes sense becos fone bills are to be prepaid mah. my only question is, why implement now and who is the idiot in singtel who proposed this ?
then i checked further, supposingly only for handfone but not internet, but i see the changes are being reflected in my internet instead ??
* Note: Adjustments will apply to Telephone, Paging and Mobile services only. Internet services such as SingNet and Magix are not affected.
Why is SingTel making this change? SingTel has replaced its existing billing system to keep pace with industry developments.
You will notice some changes which you will find useful in reading your bill such as:
Discounts and rebates categorised separately.
Free items are indicated.
A summary page showing payments and adjustments made during the last bill period.
http://home.singtel.com/customer_service/new_bill/faq.asp
This is the best theory but I doubt its true, They are Fxxxing rich to resort to this. I also got the same overbilling but heck care it since they mention is billing adjustment. however if next month still the same den i'm gonna see blood. Just to make sure their colour remains Red.
i dun hold it against the CSOs cause its not their problem but its rather who is the smart 1 who implement this so call billing cycle that lead to all these problems for us but gains for them...
if only 4D tat zhun then Huat liao lo....
Not true! My Singnet bill has reflected charges till 11 Dec.
UPDATE: Have e-mailed to Singnet asking for an explainantion on why I was billed in advanced when it is stated otherwise.
actually singtel bo swee lah. before doing the adjustment(s), they should at least have the courtesy to give ample notice to all customers say in writing or something. i wonder those monthly bills like S$500 ones how ah ? really is :hung:
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