"Thank you for calling ________. All our operators are busy at the moment. Your call is important to us. Please hold and we'll get back to you shortly (yeah right!)"
[music]
"Thank you for holding. All our operators are STILL busy at the moment. Please hold and we'll get back to you shortly (yeah right!)"
[music]
....
If there's really a "send mild electric shock" option, that will be very nice.
Personally I believe the one who deserves an electric shock is the management of the institution. More often than not, operators/ agents are just helpless victims of poor hindsight on the management's part.