Service Notice: CCD Image Sensor Advisory (Updated Oct.31, 2006)
This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006
Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.
Complete list of affected Canon products:
Digital Cameras
# PowerShot A60
# PowerShot A70
# PowerShot A75
# PowerShot A300
# PowerShot A310
# PowerShot S230 Digital ELPH / Digital IXUS V3 / IXY D320
# PowerShot SD100 Digital ELPH / Digital IXUS II / IXY Digital 30
# PowerShot SD110 Digital ELPH / Digital IXUS IIs / IXY Digital 30a
# PowerShot A40
# PowerShot A80
# PowerShot A85
# PowerShot A95
# PowerShot S1 IS
# PowerShot S60
# PowerShot S200 DIGITAL ELPH / DIGITAL IXUS V2 / IXY DIGITAL 200a
# PowerShot S330 DIGITAL ELPH / DIGITAL IXUS 330 / IXY DIGITAL 300a
# PowerShot S400 DIGITAL ELPH / DIGITAL IXUS 400 / IXY DIGITAL 400
# PowerShot S410 DIGITAL ELPH / DIGITAL IXUS 430 / IXY DIGITAL 450
# PowerShot S500 DIGITAL ELPH / DIGITAL IXUS 500 / IXY DIGITAL 500 (including White Limited version)
Camcorders:
* MV600i
* MV630i
* MV650i
* MV700i
* MV730i
* MV750i
* MV5i
* MV5i MC
* MV6i MC
* ZR60
* ZR65 MC
* ZR70 MC
* ZR80
* ZR85
* ZR90
* Elura 40 MC
* Elura 50
Source:
http://www.usa.canon.com/consumer/c...goryid=221&modelid=8288&keycode=2112&id=29819
http://www.imaging-resource.com/badccds.html
I hope someone will make this useful information sticky. Thanks!
This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006
Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.
Complete list of affected Canon products:
Digital Cameras
# PowerShot A60
# PowerShot A70
# PowerShot A75
# PowerShot A300
# PowerShot A310
# PowerShot S230 Digital ELPH / Digital IXUS V3 / IXY D320
# PowerShot SD100 Digital ELPH / Digital IXUS II / IXY Digital 30
# PowerShot SD110 Digital ELPH / Digital IXUS IIs / IXY Digital 30a
# PowerShot A40
# PowerShot A80
# PowerShot A85
# PowerShot A95
# PowerShot S1 IS
# PowerShot S60
# PowerShot S200 DIGITAL ELPH / DIGITAL IXUS V2 / IXY DIGITAL 200a
# PowerShot S330 DIGITAL ELPH / DIGITAL IXUS 330 / IXY DIGITAL 300a
# PowerShot S400 DIGITAL ELPH / DIGITAL IXUS 400 / IXY DIGITAL 400
# PowerShot S410 DIGITAL ELPH / DIGITAL IXUS 430 / IXY DIGITAL 450
# PowerShot S500 DIGITAL ELPH / DIGITAL IXUS 500 / IXY DIGITAL 500 (including White Limited version)
Camcorders:
* MV600i
* MV630i
* MV650i
* MV700i
* MV730i
* MV750i
* MV5i
* MV5i MC
* MV6i MC
* ZR60
* ZR65 MC
* ZR70 MC
* ZR80
* ZR85
* ZR90
* Elura 40 MC
* Elura 50
Source:
http://www.usa.canon.com/consumer/c...goryid=221&modelid=8288&keycode=2112&id=29819
http://www.imaging-resource.com/badccds.html
I hope someone will make this useful information sticky. Thanks!
:thumbsup: Canon.. (took a few coffee at the same time) hehe