First time I bought a Fujifirm camera, I have always been a Canon / Nikon User.
Perhaps I have too good an experience with both Canon and Nikon Customer Service centers that I have a similar expectation for Fujifirm which they could not meet it.
Recently bought a new X100s 3 weeks ago.
I didn't have a change to deplete the battery until this weekend. When I tried to charge the battery yesterday, the battery couldn't be charge back to full. It is still in the red zone after a night worth of charging.
The charging light is green and didn't turn off to indicate a fully charged battery.
Doing a quick search on google, I saw similar issues in some forum, the problem seems to be with the charger.
I went to the customer service
- they couldn't pin point whether it is a battery or charger issues. They say maybe it is the charger issues.
- They told me accessories is only covered for 1 week. But they allow me to do a change of the charger since it is less then 1 month old out of good will.
But it is going to be a one time thing. So meaning if the battery is the one that is faulty then too bad I have to suck it up and buy a new one.
- I told them couldn't you guys CONFIRM what is the issue -- the battery or the charger by perhaps do some test? Since you are going to offer me a one time exchange, you should pin point the exact problem and resolved it once and for all. A MAYBE solution isn't going to cut it.
- They told me take more then 1 week to test. I ask how is it possible that you need 1 week when all u need to do is to confirm whether the new charger is working is to just charge my original battery, if it doesn't charge then it maybe it is the battery problem if it charge then all you need to do is to call me and tell me you give me a new charger and all is great. The customer service call the technician and the technician say 1 day is all that is needed.
How is the customer service from Fujifirm for you guys? Do anyone who is using the X100 / X100s have issues with the charger? from some foreign forum positing it seems that there are alot of complains about Fuji Charger and not being able to charge if the battery is fully depleted. those people end up buying cheap 3rd party charger and happy ever after.
Perhaps I have too good an experience with both Canon and Nikon Customer Service centers that I have a similar expectation for Fujifirm which they could not meet it.
Recently bought a new X100s 3 weeks ago.
I didn't have a change to deplete the battery until this weekend. When I tried to charge the battery yesterday, the battery couldn't be charge back to full. It is still in the red zone after a night worth of charging.
The charging light is green and didn't turn off to indicate a fully charged battery.
Doing a quick search on google, I saw similar issues in some forum, the problem seems to be with the charger.
I went to the customer service
- they couldn't pin point whether it is a battery or charger issues. They say maybe it is the charger issues.
- They told me accessories is only covered for 1 week. But they allow me to do a change of the charger since it is less then 1 month old out of good will.
But it is going to be a one time thing. So meaning if the battery is the one that is faulty then too bad I have to suck it up and buy a new one.
- I told them couldn't you guys CONFIRM what is the issue -- the battery or the charger by perhaps do some test? Since you are going to offer me a one time exchange, you should pin point the exact problem and resolved it once and for all. A MAYBE solution isn't going to cut it.
- They told me take more then 1 week to test. I ask how is it possible that you need 1 week when all u need to do is to confirm whether the new charger is working is to just charge my original battery, if it doesn't charge then it maybe it is the battery problem if it charge then all you need to do is to call me and tell me you give me a new charger and all is great. The customer service call the technician and the technician say 1 day is all that is needed.
How is the customer service from Fujifirm for you guys? Do anyone who is using the X100 / X100s have issues with the charger? from some foreign forum positing it seems that there are alot of complains about Fuji Charger and not being able to charge if the battery is fully depleted. those people end up buying cheap 3rd party charger and happy ever after.
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