EOS 7D user,information sharing thread.

[Pauche]

Service Notice: EOS 7D: Residual Image in Picture



Thank you for using Canon products.

We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera.

Canon is currently investigating and analyzing the cause of this phenomenon, and we are planning to release a firmware update to address this issue.

Once the support measures have been established, we will post the relevant information on our Web site.

We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon
In images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible. This phenomenon is not noticeable in an image with optimal exposure. The phenomenon may become more noticeable if a retouching process such as level compensation is applied to emphasize the image.

Affected Product
EOS 7D Digital SLR

Support
This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Hours: Monday-Friday 8:00 a.m. - 12:00 midnight. ET,
Saturday 10:00 a.m. - 8:00 p.m., excluding holidays
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

source: http://www.usa.canon.com/consumer/c...oryid=139&modelid=19356&keycode=2112&id=60427

 

[xtn32]

Thanks for the re-confirmation. You are right that the saving of SGD800-900 could go towards a tripod (which I currently do not have).

May pick up a copy of 70-200 next month.

Regards,

no prob! . . . oh, if I were to nitpick and find something negative about the 70-200 f4 . . . it would be it's inability to auto-focus when using using teleconverters (only f2.8 versions can) . . . but manual focus would still work though . . . other than that, it's perfect!

 

[tenpa]

no prob! . . . oh, if I were to nitpick and find something negative about the 70-200 f4 . . . it would be it's inability to auto-focus when using using teleconverters (only f2.8 versions can) . . . but manual focus would still work though . . . other than that, it's perfect!

My 7d + 17-55 f2.8 can't focus as well in high speed shooting mode........ I tried single AF AI focus and AI servo.... all the picture are not in focus...

Gonna bring in for a checkup tomorrow......

Can other user with the similar setup try it out....

I tried low speed shooting mode.... doesn't focus as well..

 

[zhiw3i]

My 7d + 17-55 f2.8 can't focus as well in high speed shooting mode........ I tried single AF AI focus and AI servo.... all the picture are not in focus...

Gonna bring in for a checkup tomorrow......

Can other user with the similar setup try it out....

I tried low speed shooting mode.... doesn't focus as well..

u need to calibrate ur lens with the body, the micro-adjustments. my 17-55 need to do some micro-adjustments as well.

 

[tenpa]

u need to calibrate ur lens with the body, the micro-adjustments. my 17-55 need to do some micro-adjustments as well.

Sorry i am a newbie how can we do that?

 

[twinrongs]

Sorry i am a newbie how can we do that?

Refer to your 7D manual Pg 211 for AF micro-adjustment.

 

[KHC]

My 7d + 17-55 f2.8 can't focus as well in high speed shooting mode........ I tried single AF AI focus and AI servo.... all the picture are not in focus...

Gonna bring in for a checkup tomorrow......

Can other user with the similar setup try it out....

I tried low speed shooting mode.... doesn't focus as well..

Please made sure the lens switch onto AF mode, not MF mode.
If on MF mode , it mean manual focusing only.

 

[Fragnatic]

My 7d + 17-55 f2.8 can't focus as well in high speed shooting mode........ I tried single AF AI focus and AI servo.... all the picture are not in focus...

Gonna bring in for a checkup tomorrow......

Can other user with the similar setup try it out....

I tried low speed shooting mode.... doesn't focus as well..

hmm, im using the same setup as u.. 7D + 17-55.. no probs with high/low speed shooting modes..

Please made sure the lens switch onto AF mode, not MF mode.
If on MF mode , it mean manual focusing only.

im pretty sure his lens is set to AF mode, else he wouldn't even be able to select the AF (ie: ONE-SHOT, AI FOCUS, and AI SERVO) at all.

 

[xtn32]

hmm, im using the same setup as u.. 7D + 17-55.. no probs with high/low speed shooting modes..




im pretty sure his lens is set to AF mode, else he wouldn't even be able to select the AF (ie: ONE-SHOT, AI FOCUS, and AI SERVO) at all.

check with you, did you get your 7D from the 1st batch? . . . have your tried any other lenses with it? . . . seems like a number of people are having issues of inconsistency with it's AF, irregardless of the lens used . . . m thinking of upgrading, but i'm kinda being held back by that AF issue

 

[tenpa]

Refer to your 7D manual Pg 211 for AF micro-adjustment.

Thanks Bro, my problem have been fix with custom manual setting Af speed is set faster and no more issues... BTW I updated my firmware from 1.0.7 to 1.0.9... maybe that helps too

 

[tenpa]

check with you, did you get your 7D from the 1st batch? . . . have your tried any other lenses with it? . . . seems like a number of people are having issues of inconsistency with it's AF, irregardless of the lens used . . . m thinking of upgrading, but i'm kinda being held back by that AF issue

Bro I dunno if my is the first batch... but it came with 1.0.7 firmware... I found out its due to setting that's why its pretty slow on the AI servo and AI focus mode....

After upgrading the firmware I tested the images and found that my problems are gone..........



Now testing to see if there is a burn-in during high speed as issued by canon..

Bro no need to hold back your purchase BBB

 

[Fragnatic]

check with you, did you get your 7D from the 1st batch? . . . have your tried any other lenses with it? . . . seems like a number of people are having issues of inconsistency with it's AF, irregardless of the lens used . . . m thinking of upgrading, but i'm kinda being held back by that AF issue

prolly 1st batch i suppose? pre-ordered with MS and got it on day 1 of arrival. lol.

my other lenses namely 17-85 and 50 1.4 works well with it. so far, at least.

 

[defn]

Just a random question: Anyone knows why the pop up flash of the 7D is so noisy when activated? Seems like the servos driving the 2 latches need to spin pretty hard.

Usually it's just a "snap" sound on the 50D/1000D. But the 7D feels like it whines and protests when you activate the pop up flash.

 

[Entertainer]

anyone uses a tamron 180 macro on the 7d? is the AF faster on 7d compared to other bodies? I believe the lens is faster in auto focusing on 1 series cameras, but not sure on 7d. Thank you for your reply.

 

[KHC]

Personal tested the demo set at vivocity with 18-135 kit lens.
It quiet responsive. on 7D.
Not enough fund to get 7D body yet.
Still saving........

 

[blurboiboi]

can we AF while shooting video for the 7D??
if can... hows the performance?... heard D300s' is veery slow...

 

[StevenFoo]

My 7D after collected from CSC (changed the top cover due to some issues) was upgraded to 1.0.10 version seemed to have better AF....

 

[Fragnatic]

can we AF while shooting video for the 7D??
if can... hows the performance?... heard D300s' is veery slow...

its quite slow i would say. using the AF Live (same for the AF Live used during live view, by detecting contrast in the scene)
it will hunt a little, then adjust bit by bit b4 it locks into focus. MF would be must faster and smoother, provided u perform it well.

 

[cakkarudie]

My 7D after collected from CSC (changed the top cover due to some issues) was upgraded to 1.0.10 version seemed to have better AF....

Bought mine 2day, firmware 1.1.0 .... hope no prob as yet to shoot.

 

[Mikey73]

Did a firmware upgrade from 1.0.7 to 1.1.0 on mine, now the AF seems to perform much better than before.