Expensive Equipment, Unprofessional Service

[gooseberry]

Well, it's good that you got a new cam. As the others have mentioned, go out there and enjoy taking photos with it - and make sure you post your photos up here.

 

[LOTUSfairy]

Hi FND< Gooseberry, EricTan8888, AlwaysChampion,...thanks for the encouragement...it was a depressing 1 hour at Nikon Centre..(this is how long they took to rectify and siam the problem). cheers, LotusFairy. :heart:

 

[Ryonpepper]

Hmmmm.....management also ah beng? :bigeyes:
anw, u really scare me also.... already heavily invested on Nikon stuff, cannot turn back now! :sweat:
Anyone can enlighten us whether the NSC in Singapore operates by 3rd party or directly reporting to Nikon Japan? If it's the latter, hehehehe, why not escalate to Nikon Japan straight? :thumbsup:
They must change their working attitude to ride with the new economy and service standard if S'pore wants to be "1st" class!
From the scenerio that you've describe,it sounds like these are really lousy technical person, and don't understand much about failure analysis, mechanical parts tolerance, and totally no work flow instruction etc..... :thumbsd:

 

[LOTUSfairy]

Did u know that I was shocked that they are blasting their radio with loud pop dance music inside the technical room, which is just behind the counter?

I thought I went into a warehouse counter in an industrial building.:bsmilie:

 

[catchlights]

#1, I got my 5 months old SB800 flash tube replace, under warranty, FOC.
#2, I ask them to replace a crack LCD of SB800 on the spot, they did it for me. (I paid)
#3, I ask them to look at the aperture control (it just replaced a few months before) of my D100 it seem to have some problem like before, they fix it FOC.
#4, they replace the CF card slot of my D70, FOC.
#5, fix my two SB800 self fire problem, FOC.
#6, not forgetting how many time sensor cleaning serivce for my cameras..

 

[amir743]

I would write to the Management and submit all the details.
I would also request a reply.
I would also mention that I 'may' post their reply to a Photography Users forum as information to members.
This measure is to prevent future unpleasantness / bad experience of other customers.
Nikon Singapore has a reputation to uphold. Let's see their response.
Regards, Amir.

 

[LOTUSfairy]

So they did service for seasoned photographers and tried to sail through me newbie?

 

[LOTUSfairy]

I would write to the Management and submit all the details.
I would also request a reply.
I would also mention that I 'may' post their reply to a Photography Users forum as information to members.
This measure is to prevent future unpleasantness / bad experience of other customers.
Nikon Singapore has a reputation to uphold. Let's see their response.
Regards, Amir.

I requested for their mgt and feedback email. They refused to give.
how to reach the management and mention to them anything, when the route to reach the mgt is already been cut by the staff there.

 

[Ryonpepper]

#1, I got my 5 months old SB800 flash tube replace, under warranty, FOC.
#2, I ask them to replace a crack LCD of SB800 on the spot, they did it for me. (I paid)
#3, I ask them to look at the aperture control (it just replaced a few months before) of my D100 it seem to have some problem like before, they fix it FOC.
#4, they replace the CF card slot of my D70, FOC.
#5, fix my two SB800 self fire problem, FOC.
#6, not forgetting how many time sensor cleaning serivce for my cameras..

Hmmm....NSC knows how to perform FA on more complicated thingy than a simple SD card slot tolerance issue :think:
Time to add in D80 SD card tolerance Failure analysis procedure in their FA workbook! :bsmilie:

 

[student]

I requested for their mgt and feedback email. They refused to give.
how to reach the management and mention to them anything, when the route to reach the mgt is already been cut by the staff there.

Write your experience in the Straits Time Forum - with emphasis on the government's drive to inculcate better service attitude.

 

[leejay]

I saved up months to get the camera...still not lost faith in the camera. But the experience is so scary...

Well, they are also scared of you. If you still are not happy, report to CASE.
http://www.case.org.sg/

 

[amir743]

Try writing to the address below.
At the top left corner of the envelop write 'Personal and Confidential'.

Service Centre Manager
Nikon Singapore Pte Ltd
Office & Service Centre
No. 80 Anson Road,
Fuji Xerox Towers, #10-01/02
Singapore 079907

Regards, Amir.

 

[gooseberry]

Hmmmm.....management also ah beng? :bigeyes:

No, their management are quite good at customer service. When I had a problem with one of my equipment and had less than exemplary service from one of the technicians, fortunately I was able to raise the issue to higher management who were very good and quickly apologised and replaced my equipment.

 

[Big Kahuna]

Escalate this to Nikon Japan......we look forward to your update :lovegrin:

 

[amir743]

Another issue I like to raise is that whenever anyone gets excellent service, don't hesitate to compliment the staff immediately.
Then write to Management to mention the exemplary service.
You have to write about the good as well. How many of us do it?
Regards, Amir.

 

[LOTUSfairy]

Escalate this to Nikon Japan......we look forward to your update :lovegrin:

good idea...

 

[longkangman]

Another issue I like to raise is that whenever anyone gets excellent service, don't hesitate to compliment the staff immediately.
Then write to Management to mention the exemplary service.
You have to write about the good as well. How many of us do it?
Regards, Amir.

Yes, I fully agreed with it and it perfectly fine that the service provider request for one too.
:thumbsup:

 

[amir743]

Escalate this to Nikon Japan......we look forward to your update :lovegrin:

When some of you got exemplary service, did you notify Japan or even complimented Nikon Singapore?

I'd rather let Nikon Singapore handle it first.
Give them a chance. One step at a time.
Regards, Amir.

 

[LOTUSfairy]

well, at least when I leave, I thanked the customer service lady who served me and gave a a smile..

she gave back a grateful smile (i hope).

 

[westwest1]

leave the dark side...join the white side...