We get very upset and ask him what should we do, want us to leave? He replied up to you if you want to. We were so shocked that we were asked to leave when we did nothing wrong. Just because he got confused about the orders. He mentioned that lesson leant for us. We got even more upset!
must remember hor. last year and this year is their tourism years. they ad a lot. bo bian need give good impression and earn as much as they can :x
I wonder how you can do that, their cash registers will it have that option to minus off?can refuse to pay the plus part
If you look at the whole service industry in SG, how many % are locals?
Well he must have known in large group there will be at least one guy who dont want to leave. You should all just leave the guy who want to stay behind.
Seriously you pay, got disappointed and god knows what additional thing you guys have eaten on top of the food they are serving you :sweat:
Then come and complain here.
Please don't make it a Singapore against foreigners discussion here! In fact all this bad service thing started well before the foreigners came in in big numbers, and don't talk about the courtesy campaign the government started more than 15 years ago!If you look at the whole service industry in SG, how many % are locals?
I think good service is a 2-way street. When I made my son to earn his own game console during school holiday working as a waiter in a restaurant, I can see big changes from him as a customer overnight. He is more understandable for delay/wrong items being served and will thank the server every time he is being serve. He also shared with me he sometimes want to "kill" his unreasonable customers. But, at the end, I think the experience made him a better person.
Only if everyone has a chance to be at the receiving end of those unreasonable customers...
I think CS Tan meant, that he wanted to get his son to be more understandable for waiters/waiteresses, and other service oriented jobs, as they are at the receiving end of anything the restaurant or company does wrong/good. And that perhaps in this case there is more than is being written here, we only hear one side of the story........CS TAN, I can empathise with you! No point getting upset though cos it is their business that is going to be hurt with such bad service and not you. Give them another 6 months and I am sure they wont be around Suntec.
Why would you go to a place called Bali Thai - balinese and thai fusion? :bigeyes:
Hi HS, thanks for making the clarification for me. Yes, I am just sharing my thoughts on why Singapore service industry is getting to such a sad stage and I believe we, the customers also need to bear certain responsibility. I am not accusing TS for not providing an accurate story, just feel that if the people working in customer service line has to endure a lot of unreasonable and demanding customers day in and day out, after a while, they will turned into the cold and non caring customer service person that we get to meet so frequently. And, whose fault is that?I think CS Tan meant, that he wanted to get his son to be more understandable for waiters/waiteresses, and other service oriented jobs, as they are at the receiving end of anything the restaurant or company does wrong/good. And that perhaps in this case there is more than is being written here, we only hear one side of the story........
It sometimes also boils down to how some customers here in general can be very demanding.......
Bali Thai: A Thai living in Bali opening a restaurant
HS
I would go back Europe again cos the people there are really nice, except Italy ......
Please don't make it a Singapore against foreigners discussion here! In fact all this bad service thing started well before the foreigners came in in big numbers, and don't talk about the courtesy campaign the government started more than 15 years ago!
The last one was to educate the locals if you don't know.......ask yourself it it has helped
In my experience, the many Philippino waiters/waitresses actually give better service
Pride makes one blind of their own mistakes........
Whether one gives bad or good service does it make a difference if that person is local or foreigner?
HS
Thats the thing I very curious about. I went to Taiwan for 16 days and visited their restaurants and even road side stalls and shophouse eateries. The people there are so polite. They greet you while you step in, and greet you when you go off even deciding not to eat there. Considering Singapore needs to depend on Service to boost the economy, we are providing these kinds of services. Hais....Shameful indeed.
agreed taiwanese courtesy is impressive!:thumbsup::thumbsup::thumbsup::thumbsup: