Years ago, prior to shooting a job with my EOS 3, loaded a roll of film, motor drive on the camera failed. Damn!!! Camera was 14 months old,less than 100 rolls run through the camera. Was so pissed off went back to the store that I bought the camera from, kicked up a big stink about the camera failing after so few rolls and that the camera being a semi-pro camera, such a failure should not have occured. Wanted to speak to the sales rep for that region to take issue with the camera. The salesman that sold me the camera told me to take it easy and that he would speak to the sales rep. Called me back after a few minutes, told me to bring the camera down for a one for one exchange. Now that's service! Unfortunately, it doesn't happen much here in Singapore.