Has anyone else experienced this lately?
Apart from surfing, I also had problem viewing movies from Mio TV.
Apart from surfing, I also had problem viewing movies from Mio TV.
Yea, me too. It's like dead slow. Wonder what they are doing.Has anyone else experienced this lately?
Apart from surfing, I also had problem viewing movies from Mio TV.
On the whole, Singtel service sucks big time. They put you on the voice machine and tell you that this system has been upgraded to serve better and ask you to listen carefully before pressing the buttons. It is just to waste your time while their inadequate customer service officers(CSO) try to cope with the workload.
I called the other day and it took me 15 mins to speak to someone. When he introduced himself and asked for my name, i asked him why wasn't my record shown since i took the trouble to punch in the numbers as per instruction. And he did not know which number i was calling from and my purpose despite me giving those details at the voice system.
So i F..ked him left right centre and told him M1,despite being number 2, does not serve customers as shabbily as Singtel. In fact, M1 has a very delightful customer service.
Singtel, if u noticed, also has the most rigid way of conducting their price plans and promotions. I understand they are accountable to shareholder, but which business doesn't? They are always the last to give promotions and when they do, they are not as aggressive as M1 or Starhub.
Seriously, i am so pissed with them i would never have a singtel line if i have a choice(when there are other providers). Bought my iphone from them July2009 and maintained my M1 line of 6yrs. Had the intention to terminate my M1 contract when it expires in Feb2010. But because i experienced such awful service i decided to pay the penalty of early termination and cancelled my Singtel line instead. Cost me $800 plus to terminate but i am happy i did.
Part of this is the excellent follow up from M1 that encouraged me to continue with M1. Because i called M1 to asked about their early termination fees for my M1 number in July before i bought my iphone from Singtel. The CSO from M1 told me the fees and i said ok. To my delight, another senior CSO called me after 2 weeks to find out more about my request and why my decision to switch. Helps that they have employed really polite and pleasant CSO. See this excellent customer service? It is worthy of mention that M1 answerring system is easy and clean and they HAVE your details when any CSO gets to you on the line. And they take ,on average, lesser than 5 mins to attend to a caller.
M1:thumbsup:Singtel:thumbsd:
i agree with you on this... singtel's service seems really bad recently, long waiting time for me to call them, average around 15mins.
another thing i realised lately is that the white mio box sucks big time... my internet always hang and lagged...
Try playing online game using Singnet BB then this popped up "Reconnecting in XX.X seconds" which happens every 5 - 10 mins...
I'm on Singnet MioTv plan, its the Mio, not the BB. Found out more about this issue on other forums...Their solutions? Don't sign up MioTv, apparently when u "convert" to MioTv, your connection gets routed somewhere different from the standard singnet BB.
This is a recent problem plaguing users overseas as well, probably an ongoing issue with the servers at the side of youtube.me on the 10MB plan and it still fails to view youtube smoothly (it just stops!).Buffering is slow esp on Youtube