Updated : Fujifilm Asia Pacific's Pte Ltd warranty policy.


keithwee

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Aug 20, 2010
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LittleRedDot
Dear all,

To me part of providing an excellent level of customer service is to be clear about policies, hence Fujifilm has kindly shared info on its warranty claim policies with us.

Updated 20 Mar 2018. Costs breakdown at Fujifilm Service Center.




******************

Note that below is correct as of 01 APR 2017 and if there are revisions, I will try my best to update them asap.

Local warranty equipment (Singapore) :

Local warranty repair: Verification of the below documents are needed:
1) local warranty card
2) Purchase receipt
3) Extended warranty invoice if customer purchased 2 year extended warranty for product
Customer must fulfil warranty's T&C in order to claim repair under Warranty cover

Worldwide repair program( for digital camera/lens only) :

Procedure:

When a customer sends in a camera/lens purchased from overseas it's either now:

1. Before 1 Apr 2017 & less than one year old.
Fujifilm may provide servicing at no charge if original warranty card and purchase receipt are presented and verified.

2. After 1 Apr 2017.
International warranty is no longer covered.

For any further clarification, it is always great to simply drop Fujifilm Singapore
a call at: 6380-5540 or email at: fsin.camera-service@fujifilm.com.

Useful links:
E-warranty registration
Service Centre Address

hope this helps everyone.
 

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RyanKhoo

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Apr 6, 2008
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Dear all,

To me part of providing an excellent level of customer service is to be clear about policies, hence Fujifilm has kindly shared info on its warranty claim policies with us.


Worldwide repair program( for digital camera/lens only) :

Procedure:

When a customer sends in a camera/lens purchased from overseas( oversea retailer or online shop), Fujifilm will need to send a copy of their warranty card and purchase receipts to their respective country's Fujifilm office for validation.
Once verified, then the service centre will provide warranty cover for repairs/servicing.

For cases where it is a camera/lens model not available for sale in Singapore, the service centre will undertake the endeavour to send it to a country which is able to do the repair, do note that freight charges will have to be borne by by the customer in this case.
Since XT-1 model is available in Singapore, is it correct to say Fuji Singapore will honour the warranty that purchased in Malaysia ?

In this case, do I register the XT-1 warranty with Fuji Malaysia or Fuji Singapore ?

Thanks
 

keithwee

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Aug 20, 2010
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LittleRedDot
Hi ,

Repairs for the X-T1 can be done in SG being a model sold locally but if the set was an overseas set one will need to register with the oversea country's website. That's why local service centre will need to verify with overseas counterparts before proceeding with repair for overseas sets.
 

RyanKhoo

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Apr 6, 2008
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Hi ,

Repairs for the X-T1 can be done in SG being a model sold locally but if the set was an overseas set one will need to register with the oversea country's website. That's why local service centre will need to verify with overseas counterparts before proceeding with repair for overseas sets.
Thanks Keith,

For avoidance of doubt, may i ask, if the warranty is registered in the overseas country and the period is still valid, and after Fuji Singapore check with the overseas Fuji country and the warranty is found to be genuine, is it correct to say that Fuji Singapore will repair it foc as if it is bought in Singapore ?

Thanks again.

Cheers
 

keithwee

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Aug 20, 2010
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LittleRedDot
Thanks Keith, For avoidance of doubt, may i ask, if the warranty is registered in the overseas country and the period is still valid, and after Fuji Singapore check with the overseas Fuji country and the warranty is found to be genuine, is it correct to say that Fuji Singapore will repair it foc as if it is bought in Singapore ? Thanks again. Cheers
Yes, once local side confirmed with overseas side about authenticity of warranty the warranty cover will be provided.

(Provided that it's an warranty covered issue)
For example , I've seen a case of one idiot who had rust all inside his X100S (he used it at sea and well, just dumped it aside) and demanded a replacement.
 

RyanKhoo

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Apr 6, 2008
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Yes, once local side confirmed with overseas side about authenticity of warranty the warranty cover will be provided.

(Provided that it's an warranty covered issue)
For example , I've seen a case of one idiot who had rust all inside his X100S (he used it at sea and well, just dumped it aside) and demanded a replacement.
Thank you, boss ! :)
 

overworked

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May 6, 2010
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This is great news and very clear policy from Fuji Spore. thumbs up
 

trd2970

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Kudos to fuji:)
 

RyanKhoo

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This is great news and very clear policy from Fuji Spore. thumbs up
Yes, great news, indeed !

Fed up with Panny Singapore, I have bought the Fuji XT-1 with the 18-55 kit lens from our neighbour up north !
 

keithwee

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Aug 20, 2010
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LittleRedDot
Yes, great news, indeed ! Fed up with Panny Singapore, I have bought the Fuji XT-1 with the 18-55 kit lens from our neighbour up north !
That's fast ! Bro . I send u a Pm
 

RyanKhoo

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Apr 6, 2008
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That's fast ! Bro . I send u a Pm
Thanks bro, received & replied your PM ...

Ya bro, must be fast if heart set on it to buy oredi ... after all Panny is not forthcoming ... :bsmilie:
 

keithwee

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LittleRedDot
Thanks bro, received & replied your PM ... Ya bro, must be fast if heart set on it to buy oredi ... after all Panny is not forthcoming ... :bsmilie:
:) have fun !
 

InPeace

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Jul 26, 2012
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Does it means that we can buy all our future cameras from Malaysia or other country as they are usually lower price?
 

keithwee

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LittleRedDot
Does it means that we can buy all our future cameras from Malaysia or other country as they are usually lower price?
Where anyone chooses to buy from is up to oneself :)

To be fair , SG prices though slightly higher is always offset by the included free items which are generally useful.

Remember the X-T10 launch back then where Fujifilm SG bundled batteries , handgrip , dry cabinet , SD card and on so that end of the day the price of the items do work out to be very similar.

Servicing wise , do expect a delay of its an overseas set as explained beforehand and do always spend the time to ensure u r buying from an authorized dealer if it's an overseas set.
 

RyanKhoo

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Does it means that we can buy all our future cameras from Malaysia or other country as they are usually lower price?
I think I need to clarify ... for the info of others as I did receive quite a few PMs on where I purchased my XT-1

The notion that it is cheaper in Malaysia may not be always true ...

This time, for my case, it is cheaper because of the currency we feel our SGD is powerful and mainly bcos XT-1 is quite an old model ... old in the sense that the shops in Malaysia bought it & keep in their stock before the Ringgit slide and they are still selling at that old price. And we are buying now using our SGD to convert to RM using the current rate.

Once these old stocks are cleared, the new stock will be purchased by the shops at current exchange rate, so future price may not be that attractive already ...

So, the rule of thumb is, if you wanna buy your dream camera, mai tu liao, buy now ...

Then again, in Malaysia must be careful becos the the difference between the RRP and street price is very very wide ... so unless you goto a shop that you are a regular and know them well, you are not likely to get a good bargain price ...

In that context, to answer the question, I asked my local friend in Malaysia to purchase for me & I do not know which shop he purchased from as I trust he knows the local market there well. (For the record, we haven't meet yet, so the camera is still not with me)

Hope that clarifies ...

Thank you
 

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daredevil123

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lil red dot
Buying in MY is not that comolicated. There are a few shops that most of.us know to be trustworthy.
 

keithwee

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LittleRedDot
Ok , back to the topic :) this thread helps to share Fujifilm's warranty coverages policies.
 

RyanKhoo

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Ok , back to the topic :) this thread helps to share Fujifilm's warranty coverages policies.
Yes, thanks Keith. A good, informative and useful thread indeed ...
 

keithwee

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Aug 20, 2010
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LittleRedDot
Hi all, been a while - Just updated Fujifilm (SG)'S warranty policies