Read some of the comments on her facebook post.
- Getting the RAW files won't help, probably the photographers shot it in JPG. and what is there to salvage from RAW when you eyes blink halfway?
- Name the company for what? such thing happen in many bridal shops very often.
most wedding bridal shops only focus on wedding portrait, aka studio shoot.
the actual day wedding day or ROM event coverage are outsource to freelance photographers. There will be one or two freelance photographers which the bridal shop engage, and the bridal shop will pass all the assignment to him, so this photographer will pick those he can take, and farm out those he can't take to his kakis. that is the reason why the bridal shop tell the customers they can't meet or know who is the photographer assigned to them.
usually the head photographers are doing full time, so standard are not too bad, but some of his kakis, standard not so good, especially those weekend warrior, many of them are really newbies photographers, they will be assign to shoot ROM during weekends, because the salary for such assignment is the lowest, seasonal or professional photographers usually don't want to take unless they really got noting to shoot.