I'm a strong believer of the metro subway (or MRT) system for cities with sparse road space.
What I don't understand is, for a transport system that claims to be WORLD CLASS, is there any form of SERVICE LEVEL AGREEMENT in place? A Service Level Agreement (SLA)to the public that is PAYING for it.
* 99% availability = 7.2 hours of service unavailability per month
* 99.5% availability = 3.6 hours of service unavailability per month
* 99.9% availability = 0.72 hours of service unavailability per month
For an organization that increases its fares AT WILL, for a VITAL TRANSPORT SERVICE, I'd be mighty surprised if there isn't any form of SLA in place.
Posting on the go mah...
Not enough buses were deployed to handle the mad rush hours on a monday morning.
the train did not give enough time for passengers to board.
when the staff finally shouted that the train bounds for boon lay and ppl start rushing in, the door closed :sweat:
i was runing about between the normal city bound platform and the middle platform as there wasn't clear indication of where the train is heading to.