starhub does not own these long distance cables. they rent them from (international) carriers like Asia Global Crossing.
Currently, I believe they are doing something to the backbone (being a monday). Forget calling their customer service. There is nothing they can do to up the speed just for you. It should get better in a couple days when the migration is back in shape
As for anchor chopping cable, again, it is not the problem of local telcos. These belong to carriers , but the local telcos have the obligation to re-route the bandwidth to ride on other pipes. If you really want something different from the mainstream, try pacific internet as they have some routes different from the green and red. but they may not be the best all the time either and their customers to bandwidth ratio needs to be optimized to realize profits.
Note: broadband is about sharing bandwidth in a massive scale. you get faster when there are fewer people online (ie at 4am). but when there is trouble in the backstage, everyone will suffer.
Yes but no... By default, both PI, SH and whoever that has an international circuit has to pass thru the gateway where Singtel happens to be the gatekeeper.
But if your carrier screws up, they cant give you more since the gateway is only a point of transit and not a mass cumulation of shared bandwidth. (eg, if you use a calling card to call and the voip service is overloaded with dropped calls, Singtel wont be responsible to mend the link and give you free international minutes. Singtel only gives you point to point access for local usages and the gateway is only a security measure for security purposes).
One of the reasons why it must be monitored is because it can all be tracked. Yes, every packet can be tracked if they want to, and that includes what i am typing.
OK, i cant go too technical to explain as my knowledge is a lil rusty; it had be a while since i work with the techies to draft solutions for clients on their infrastructure setup. It really is interesting to see how the vpn cloud works and what shortcuts can be done to save costs.
yah when i called last night they say mass problem.
then this morning called me to ask if it's okay or not, but i wasn't home so they said call them back at night when i'm home to update them.
so i reached home and it was still slightly slow, and i called them, and the bloody CSO who answered the phone was damn rude to me. scolded her for being rude, then she pointed fingers back at me and said i was the one rude to her. omg man what's this world coming to?
bloody starhub internet always lags the crap out of me recently and now customer service also buaykan. when my term and all expires i'm going to consider switching liao man.
the ceo terry once led all his top line exec to sit on a CS chair and put on the headset and answer calls.
well said... but hey, it cuts both ways. the customers feel cheated, the CS person need to say sorry. However, for those who complain, pls do so in a more civil fashion as each conversation is dubbed alright. if they really piss, they just rake it up as a police case for verbal abuse when the buzz words got hit. This is also one of their tricks to take revenge.
And yes, it is a humble job. i was told yonks ago, the ceo terry once led all his top line exec to sit on a CS chair and put on the headset and answer calls. All of them had a good tastes of the shocking Singapore culture in some callers.As such, the churn rate for people in such a job is high. Afew CS people had mental setbacks, too. But, if you have a heart, remember they are still humans and may be your uncle's daughter.
direct connect is always faster. once go thru a router and you notice an immediate drop (not ISP problem), it is probably the internal issues of the router. You probably have consumer grade routers. Have you tried borrowing a cisco router? it may have better throughput.