http://www.straitstimes.com/Breaking+News/Singapore/Story/STIStory_286545.html
SingTel raises phone rates
First rate revision in 18 years
SINGAPORE Telecommunications (SingTel) on Monday announced its first rate revision in 18 years for its fixed-line telephone subscription and call charges, and said it will offer $1 million worth of credit vouchers to needy households.
From Jan 1, fixed-line telephone customers will pay $10 more a year in subscription rates - an increase of 83 cents a month. With this revision, residential customers will pay $110 a year and business customers will pay $160.
Call charges will increase to 0.8 cents from 0.7 cents per 30-second block during peak hours and per 60-second block during off-peak hours.
To reflect changes in call traffic patterns, peak hours will be revised to 9am to 7pm from 8am to 6pm, Mondays to Fridays. Saturdays, Sundays and Public Holidays are off-peak.
With the new rates, most customers will pay not more than an additional $1.50 a month, said SingTel in a statement.
In a statement, the telco said it had been able to hold off any rate increase earlier through productivity improvement and network rationalisation by reducing the number of exchange buildings.
Mr Allen Lew, SingTel's CEO Singapore, said: 'We have held off rate revisions for 18 years despite rising costs. Over the years, the two main cost components, manpower and materials, have increased substantially. The recent rapid increase in utility costs has also pushed up our running costs.'
SingTel said the average annual wage has risen 52 per cent between 1997 and 2007, according to Ministry of Manpower statistics.
But the cost of copper, a key material component in the fixed-line network, tripled from 1991 to 2007, according to the benchmark London Metal Exchange.
'While we are committed to delivering affordable and good quality fixed-line services, the service must remain sustainable. SingTel is among the last remaining operators in this region to revise telephone charges. With this adjustment, our charges continue to be one of the lowest in this region,' Mr Lew added.
To help needy households, SingTel will provide $1 million worth of credit vouchers, each worth $10, to these residents.
Those who need assistance can approach their Citizens' Consultative Committees or People's Association grassroots leaders.
Said Mr Lew: 'We hope to cushion the effect of the rate revisions on our customers by providing $1 million worth of credit vouchers to those who need financial assistance.' In addition, fixed-line residential customers who sign up for both SingTel's electronic bill statement (
www.singtel.com/myBill) and GIRO before March 31 will enjoy a one-time $10 discount on their annual subscription.