hi everyone, last night, i advertised in B & S... after a while, around 10pm, i recieved an sms from my cousin (from overseas)...
strangely, there is another message merged with it... it's from a buyer who is "willing to buy" my merchandise, thing is, it's only under one sender name (which is my cousin)...
i replied to the messages and my cousin recieved both! the buyer wanted to meet up today, but i cannot reply to him because i don't have his number. this morning, i called singtel, and the customer service officer told me that they cannot retrieve the sender's number and keep insisting that it is under a private number that's why there is no sender number...
i would understand it if 1) it is a separate message and 2) if it states there that it is a "private number" or something like that. i clearly lost my sale because of this! any advise how i can get back to singtel for this? they (CS officer) simply sounded like they are not willing to help. i know it's just a small amount (about $500) but am just a regular joe, and i don't earn this amount in a day...
it means something to me, i actually am selling this particular lens because i need the money to pay for something else (non photography related). am really irittated with how they treat a customers' issue... advise please. thanks! and to add... i still haave the merged message in my handphone, and the buyer clearly stated there that he "wants to buy" my lens...
strangely, there is another message merged with it... it's from a buyer who is "willing to buy" my merchandise, thing is, it's only under one sender name (which is my cousin)...
i replied to the messages and my cousin recieved both! the buyer wanted to meet up today, but i cannot reply to him because i don't have his number. this morning, i called singtel, and the customer service officer told me that they cannot retrieve the sender's number and keep insisting that it is under a private number that's why there is no sender number...
i would understand it if 1) it is a separate message and 2) if it states there that it is a "private number" or something like that. i clearly lost my sale because of this! any advise how i can get back to singtel for this? they (CS officer) simply sounded like they are not willing to help. i know it's just a small amount (about $500) but am just a regular joe, and i don't earn this amount in a day...
it means something to me, i actually am selling this particular lens because i need the money to pay for something else (non photography related). am really irittated with how they treat a customers' issue... advise please. thanks! and to add... i still haave the merged message in my handphone, and the buyer clearly stated there that he "wants to buy" my lens...
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