SBS Transit: She claws driver till he BLEEDS .

[StreetShooter]

 

[satay16]

ok.............. i dun get the link:sweat:


edit: orh, i understand now.

 

[Sjourn]

she's already cheating the PUBLIC transport and abusing the authority, she should get what she deserves. I don;t understand why some members are bringing up legal jargons on whose right the card belongs to...sheesh..

 

[denniskee]

if these abuse still exist, it will not be long before the public bus service adopt this.

 

[CYRN]

Since we are into "who's right, who's wrong".

Let me jus give my 2c worth.

The card may be EZL, however the $$$ value inside the card isn't. To further complicate the matter, nowadays such cards are multi use. And lastly is constitutes an identification of the owner.

Firstly, EZL and their whoever can retain the card, but not the $$ inside. This constitutes a breach of contract on EZL side without first proving beyond doubt that the card is used fraudulently.

Second, have anyone tried tapping with 2 cards in close proximity, ie, 2 cards in wallet. How do you know which cards gets read and deducted? Since she has 2 cards with her (actual case can't be verified thru what's reported). How can the bus driver ascertain that it's not the case of reader reading the wrong card since the reminding value in the concession cards may be used for other payment.

Thirdly, is now become a form if identification, I don't think any civilian have the right to "confiscate" any form of identification, even if it's in the T&S. And I don't tink EZL "contract" is statuary.

*edit* I have tried the second point myself, I've 2 cards in my wallet all the time.

*edit* However, contract or whatever, it does not give anyone the right to assault.

 

[raincool2005]

*Petite passenger gets mad after SBS driver confiscates her expired concession card

*She shouts vulgarities, rips hole in his pants

STANDING at 1.86m and with a muscular physique honed in the gym, Mr William Su cuts an intimidating figure.

But inside his bus cabin, the 33-year-old driver was helpless against the rage of a woman who measured only 1.6m tall.
The petite 20-year-old was so vicious that she drew blood as she lashed out at him, leaving four bloody puncture marks on his left forearm. She also tore his right trouser pocket.

The reason for her rage: Mr Su had confiscated her expired concession card.

The woman had boarded SBS service 55 with a male companion around 6.10pm at Hougang Ave 3 last Tuesday.

The bus was heading for Bishan Bus Interchange from Marine Parade.
She had tapped her wallet against the card reader, which emitted five continuous beeps.
Mr Su checked his fare console and saw that it registered an expired concession card. He asked to look at it.

She showed him an adult ez-link card, but he insisted on seeing the expired concession card.

She handed it to him, and he explained that he had to follow company procedure to retain expired concession cards.

She replied that he had no right to keep the card, which she claimed she used as an identity card.

As he had to issue two test tickets as part of the procedure for retaining cards, the bus captain left his cabin to use the ticket collection machine behind his seat.

But the woman stood beside the door of his cabin and refused to budge.
When he tried to unlatch the door, she pushed the door shut with force.

Said the soft-spoken bus driver in Mandarin: 'I was shocked at her sudden show of violence.

'Then her male friend came up and said threateningly: 'You better know what to do and return her the card',' said Mr Su.

Meanwhile, she continued shouting at him, insisting on the return of her card.

Mr Su immediately contacted the Operations Control Centre to ask for help.
He was told a mobile traffic inspector had been despatched and he was to proceed on his route in the meantime.

A few stops later, as passengers were boarding, the woman, who was still standing beside his cabin, suddenly reached for his left breast pocket in which he had placed an envelope containing her confiscated card.

Mr Su blocked her with his left arm. Thwarted, she insulted and cursed him.
'She kept saying that she hoped I would get into an accident,' he said.

Then she suddenly grabbed hold of his left arm and refused to let go.
The quick-thinking Mr Su used his right hand to transfer the envelope to his right trouser pocket.

At the same time, he asked a passenger near the front to be a witness to the incident.
He asked the woman to let go, but she flew into an uncontrollable rage, flinging herself across his body and grabbing wildly for his right trouser pocket.
She kept clawing at him in a bid to reach the envelope in the pocket.

'I couldn't stop her, all I could do was to remain calm and tell her that I had to retain her card,' said Mr Su.

'Suddenly I heard a loud rip, and knew my trousers had been torn. I also realised my left arm was bleeding.'

ASKED HER TO STOP

He pointed out his bleeding arm to her and again asked her to stop. Only then did she reluctantly let go.

The girl then phoned her sister and Mr Su heard her saying that he had confiscated her card and beaten her.

Mr Su quickly reminded the witness to take note of the actual events.
The witness, Mr Dennis Yap, 30, a sales executive, said he was shocked by the violent attack.

'She is only 1.6m tall and of average build, but she was so aggressive. She even hurled Hokkien vulgarities at the bus driver,' he said.
Mr Su said the insults and attack upset him, but he told himself to remain calm and not retaliate, as he had been trained to do.

Mr Yap agreed that Mr Su had handled the situation well.
'She kept disturbing him and even grabbed him while he was trying to drive. She could have caused an accident. It was peak hour and the bus was almost full,' he said.

'She had no consideration for the safety of all on board. Luckily, the driver kept calm throughout. Not once did he lose his temper or raise his voice.

'He remained polite and explained nicely to her that he was following company procedure even after she got so violent.'

Following instructions from the Operations Control Centre, Mr Su stopped the bus along Ang Mo Kio Ave 3, and allowed the other passengers to transfer to another bus.

Even then, the girl blocked his way and refused to let him leave his cabin to help the passengers.

Finally, she relented and left the bus with her male companion, lighting up a cigarette outside.
Her brother-in-law and the police arrived around 7.20pm.

APOLOGY

Said Mr Su: 'Her brother-in-law kept apologising to me and asked me to drop the matter. But the woman and her friend showed no remorse. They never even offered an apology. Her friend kept insisting I was wrong to retain the card.'

SBS Transit's director for corporate communications, Ms Tammy Tan, said concession cards are issued by TransitLink only to individuals eligible for concessionary travel privileges on public transport.

They are non-transferable and are coded with information on their validity to avoid any misuse.

She said the woman had presented an expired concession card and wanted to enjoy concessionary travel.

In line with company procedures, this is not allowed and bus captains are authorised to retain concession cards or any ez-link cards for investigation,' said Ms Tan.

We are viewing this matter seriously and are working with the police.'

The police said they are investigating the incident.

http://newpaper.asiaone.com.sg/news/story/0,4136,136428,00.html?

this 20 year old gal will regret 101% for her actions, free meals and accomdation at changi hotel awaits her, a dark chapter in her life will be written forever ! stupid gal !

 

[LazerLordz]

Well, if she pays with a 2nd adult ez-link card, then all is settled right?

The civil right is not an express right granted to retain the card in this instance, should she pay eventually the adult fare, or demands the driver let her off the bus, in which case he must do, to keep up the "contractual" part of the exchange.

However, when she assaults the bus driver, it's already an offence, equally so if the driver refuses to let her off the bus if she cannot pay. That latter act may be a criminal offence committed with the intent to enforce a civil contract.

 

[centuryegg]

Whether the rights is of the bus company to hold the card and owner of card to have rights over mony value is besides the point here.... You dont go hammer someone over it..... it is like the absurd case in the USA a long time ago where a burgler sue successfully the owner of the house he tried to break into. Seems that the owner has some anti burgler system which injured the burgler..... Imagine getting punched by someone, he hits your bone, breaks his hand and sues you and wins that your bone is too hard and injured him.

In this case even if the girl had the right over her card, does it condone beating up the bus driver???!

 

[acidbyte]

Singaporeans seem become "uglier", first we have kids bashing bus drivers, now we have "female claw-ers", what's next? bus hijacking?

 

[viix]

So what if the money inside is yours?? Remember that when you top up your ezlink card, it is credited as a stored valued to you. That doens't mean the right is yours.. same as when atm cards are swallowed by the atms. It is a form of security measure for the greater public, who knows if the girl stole the card? And already stated in the report, if they confiscate the card, they will issue you a ticket as a legal documentation of which driver took it.

I am all for the confiscation of ezlink cards as it is to protect myself should I lose it. Now all I need is to report the missing ezlink card number and the card would be deem unusable/reclaimable in the event I lose the card.

Even MORE Important is the fact that such cards are for purposes of my IDENTITY! Imagine if it has my money, personal info stored inside, the MORE i want the various agencies involve to confiscate the card so that I can have peace of mind. Who knows if some stupid girl go around making transactions and creating havoc, I woundn't want the hassle of the police tracing the card back to me for her crimes if such preventive measure aren't in place.

Worse, even if you THINK the right is yours, you don't behave like an uncivilised idiot and scream your rights out loud. Singaporeans are so intolerant, impatient and downright ugly and uncivilised that I am ashamed of what has become of the newer generation.

Folks, look at the bigger picture..

 

[stonefish35]

She deserved a jail term for her assault on the driver of a moving bus. This kind of incidents should be treated seriously. Are bus commuters' lives any lesser value than air commuters ?

For intentionally using an expired concessionary pass if proven, she deserved to on SBS's blacklist. EZL reader refused to read her card, hence, she can either choose to get off the bus, or pay cash. As we know, cash fare cost more, and if she's transferring to/from MRT or other bus services, there is not rebate. This should recover the fares that she had cheated for who knows how long. :bsmilie: I think SBS SHs will be happy if SBS adopt this in their T & C

 

[wrx_sti_22b]

she was prolly mis using the concession rights of the card she was using...

and who cares about it.. what a ridiculous thing to do.. clawing the bus driver who is driving a bus packed with people. its so freaking dangerous. and her male companion, what a disgrace to society too.. she behavior is obviously horrendous. if i were to be her boyfriend, i would break up with her on the spot and leave the bus.

these kind of people arh.. seriously.. nothing to say. even her bro in law apologized profusely, and she wouldnt even want to budge giving a simple apology... what an arrogant bitch.

The girl must be a chow ah lian... those ugly bitch tat dresses up so terribly & no sense of style but thought they look damn good... the male companion must be a chow ah beng too... the girl deserve to be slapped by all the passengers from the bus taking turns until her mouth swollen bleeding & cannot talk... :bsmilie: :bsmilie: :bsmilie:

 

[godzilla60]

mmm.....

seriously, based on my understanding:

1. I think the SBS driver is not entitled to confiscate the EZL card unless he is specifically empowered by EZL to act as an agent of EZL (directly or indirectly thru SBS).

2. Regardless of the SBS driver's contractual rights, i think
(a) SBS driver is not allowed to use force to snatch the card (i think it can be a case of robbery or snatch theft if the cardholder is subsequently found to be eligible to use the card); and
(b) SBS driver is not allowed to detain the suspected fraudster once he/she gets off the bus because he/she is out of the driver's area of authority (i.e. bus) just as a security guard hired by a shop cannot stop you once u have left the shop; and
(c) SBS driver may detain you on the bus only till the police arrive or to drive to police station but not to anywhere else (i dun think it is considered as illegal imprisonment or kidnapping); and
(d) the one whose card is confiscated is not allowed to use force to snatch back the card too.

3. I think EZL is entitled to confiscate any card that EZL reasonably think that it is used fraudently and i believe that all consequential damages resulting from that confiscation has been excluded under the agreement.

4. i think there is a law that makes it a criminal offence to cheat on fares too rite?

I say "i think" because these are just opinions from my limited knowledge and should only be used for discussions. Please do not use them as basis or worse test them out.

 

[denniskee]

mmm.....


(b) SBS driver is not allowed to detain the suspected fraudster once he/she gets off the bus because he/she is out of the driver's area of authority (i.e. bus) just as a security guard hired by a shop cannot stop you once u have left the shop; and
(c) SBS driver may detain you on the bus only till the police arrive or to drive to police station but not to anywhere else (i dun think it is considered as illegal imprisonment or kidnapping)

are you sure about (b)? it is only after a person leave the shop without paying for the goods than it is consider stealing.

so if (b) is true by you understanding, after a person leave the shop without paying for the goods, he / she just needs to step outside the shop and is homefree.

:think::think::think:

 

[richardg]

Well, if she pays with a 2nd adult ez-link card, then all is settled right?

The civil right is not an express right granted to retain the card in this instance, should she pay eventually the adult fare, or demands the driver let her off the bus, in which case he must do, to keep up the "contractual" part of the exchange.

However, when she assaults the bus driver, it's already an offence, equally so if the driver refuses to let her off the bus if she cannot pay. That latter act may be a criminal offence committed with the intent to enforce a civil contract.

tks... very clear..

 

[major_tom]

ha, well said...it's intellectuals we have these days that over-analyses such situations which blur the line between black & white. Real sad....

Now what had happened to the casr in which the boy who attacked the bus driver??

Once again, I state the legal position (as confirmed by SBS themselves - albeit in a very roundabout and non-commital way), that if a customer refuses to hand over their card, there is NOTHING that the bus captain can do. If SBS wishes to, they can institute expensive legal proceedings to enforce their CIVIL rights.

In fact, it is even possible that the bus captain, if retaining the card even with the express refusal of the customer, can be liable for theft/robbery.

SBS only has a civil and contractual right, not an absolute legal right.

An example : if A buys goods from B, A is contractually liable to B to pay for the goods. However, B has no right to confiscate A's wallet just to satisfy his debt.

 

[shinken]

I have had my fair share of dealing with the people at TransitLink. A year or so ago, one day my sister got an error when she tried to used her ez-link. The bus driver asked to see her card, and told her that he had to confiscate her card because it was reported as LOST. My sister refused to give it to him, even showing him the photo on the card. But he insisted on it, saying some not so nice words in the meantime, so my sister got off the bus in anger.
...

This is news material. Send it to the press. The public should know, and the media would be interested, now the issue is in highlight. At least that prevents future 'victims' like your sis. Not all of them have nice brothers or sisters to help them out, and it can be really traumatic for them.

 

[satay16]

all of us know that it isn't a very nice feeling to get something confiscated, esp when it is something of an identification. but this girl still when abit too far out.

 

[reachme2003]

i am not discussing legality here. however, it is common practice for house detectives to stop someone whom they suspect of shoplifting as soon as they stepped outside their premises. the reason is obvious.

are you sure about (b)? it is only after a person leave the shop without paying for the goods than it is consider stealing.

:think::think::think:

 

[reachme2003]

the issue of using a concession ezlink card as identification document has been raised in the press before. to me, it only accord one a status of a student of an recognised educational bodies for the sole purpose of enjoying fare concession. besides this, how often is it being used? i am not sure.