Hi,
Anyone has similar experience?
I have three Pieces of Pentax equipments. 1. Pentax K-5 body 2. DA*16-50mm 3. DA* 50-135mm.
The body was bought around Dec 2010, and the lenses was bought between Jan and Mar 2011. Before the end of warranty of my K-5, I bought extended warranty for all three pieces equipments through Emjay.
Recently, I have display issue with my K-5 and was told by Emjay that they have transferred the agency to APD-Sigma. I was also told that APD will recognise the extended warranty. However APD said otherwise as they recognise only the original 1 year warranty, and quoted me S$350 for the repair.
I find that the transfer of distributorship was not done in a proper manner as benefit of existing customers were not taken care. APD took a copy of all the receipts including those of original purchase and the extended warranty. I wrote a email to their support manager but so far no reply...
Anyone has similar experience?
I have three Pieces of Pentax equipments. 1. Pentax K-5 body 2. DA*16-50mm 3. DA* 50-135mm.
The body was bought around Dec 2010, and the lenses was bought between Jan and Mar 2011. Before the end of warranty of my K-5, I bought extended warranty for all three pieces equipments through Emjay.
Recently, I have display issue with my K-5 and was told by Emjay that they have transferred the agency to APD-Sigma. I was also told that APD will recognise the extended warranty. However APD said otherwise as they recognise only the original 1 year warranty, and quoted me S$350 for the repair.
I find that the transfer of distributorship was not done in a proper manner as benefit of existing customers were not taken care. APD took a copy of all the receipts including those of original purchase and the extended warranty. I wrote a email to their support manager but so far no reply...