I am not going to name the driver, nor the license plate nor the cab company. But here is the lousy experience the I have that I would like to share and also 发泄 a bit.
This afternoon, I took a cab to office and upon reaching, (as usual), I realize that I have insufficient cash. While fumbling with my wallet, I found that I do have some malaysian ringgit and he saw and commented that I have 50 dollars. i told him it's ringgit and I told him I offer a better exchange rate in advantage of him if he wanted. I also mentioned that if he is not comfortable, then just drive me to the nearest UOB ATM to make a withdrawal. In any case, my intention is to just pay up without short changing him at all. In fact, in my mind, since he is going to make more journey, he will earn more also. I told him of the nearest MRT and he insist of not going there and going to somewhere else, name it Point A, I thought he have reservation that I will run away, so I explicitly mentioned I will place my bag in the car and he don't have to worry. He refuse my suggestion and insist on going to Point A. For your info, items in my bag is worth more than 2 months of his salary driving cab.
Then he drove to Point B instead! It's not Point A that he mentioned which is much further away. I think, what the heck, no diff to me, just a few dollars more which I am intended to pay. On the way, he keep on mumbling things that if I told him right from the start that I will pay him ringgit, he will accept but instead I told him at the end of the journey and that I should 脚踏实地 (means be realistic in my life), and if it's DBS, it's easier to find (what the heck, I told him explicitly where is the nearest UOB). I am totally annoyed by numerous negative feedback along the way that I just keep quiet and let him have his way.
I decided to take down the feedback hotline and also the license plate for a complain because I feel totally insulted despite I am doing him a favor having more business and also I'm being nice for not short changing him. Then I saw OCBC atm which I can withdraw cash too, so I requested him to stop. Upon doing so, I withdraw the money and when I'm back, I saw the meter is 12.90 and I just place 14 dollars (10 + 2 + 2) and walk out of the cab. He also call shout out to me and I totally ignored and close the door. What an arse-hole...
I took another cab and reached my office. First thing I call up the cab office and the operator pick up. I ask her to direct me to the department where I can make a feedback and complain. She redirected me and took like 2mins for someone to finally pick up. IN the middle of the waiting, I was thinking: Either there are just too many complains, or they are not interested in my complain ? In any case, I waited and think, they better pick up, if not, I will escalate the matter further to the media if necessary.
Finally someone picked up and she said it's the Lost and Found depart. What der....... I say is this the place to also feedback and complain. I make my complain and especially mentioned that I feel the cab driver has "mental" problem and refuse to listen to my explanation and also insulting to me. They will better look seriously into the problem. SHe promise to get back to me after the investigation.
I will wait and see at the moment. If the company don't give me a good satisfactory explanation, I will escalate. As a consumer, I feel I have all the right to demand. But being nice, I try to put myself in their shoe and make sure they don't suffer because of my issue. But in the end, I got "spit into my face" for being nice. Hence for this incident, I will show that I also have my "bad" side when someone step on my tail!
This afternoon, I took a cab to office and upon reaching, (as usual), I realize that I have insufficient cash. While fumbling with my wallet, I found that I do have some malaysian ringgit and he saw and commented that I have 50 dollars. i told him it's ringgit and I told him I offer a better exchange rate in advantage of him if he wanted. I also mentioned that if he is not comfortable, then just drive me to the nearest UOB ATM to make a withdrawal. In any case, my intention is to just pay up without short changing him at all. In fact, in my mind, since he is going to make more journey, he will earn more also. I told him of the nearest MRT and he insist of not going there and going to somewhere else, name it Point A, I thought he have reservation that I will run away, so I explicitly mentioned I will place my bag in the car and he don't have to worry. He refuse my suggestion and insist on going to Point A. For your info, items in my bag is worth more than 2 months of his salary driving cab.
Then he drove to Point B instead! It's not Point A that he mentioned which is much further away. I think, what the heck, no diff to me, just a few dollars more which I am intended to pay. On the way, he keep on mumbling things that if I told him right from the start that I will pay him ringgit, he will accept but instead I told him at the end of the journey and that I should 脚踏实地 (means be realistic in my life), and if it's DBS, it's easier to find (what the heck, I told him explicitly where is the nearest UOB). I am totally annoyed by numerous negative feedback along the way that I just keep quiet and let him have his way.
I decided to take down the feedback hotline and also the license plate for a complain because I feel totally insulted despite I am doing him a favor having more business and also I'm being nice for not short changing him. Then I saw OCBC atm which I can withdraw cash too, so I requested him to stop. Upon doing so, I withdraw the money and when I'm back, I saw the meter is 12.90 and I just place 14 dollars (10 + 2 + 2) and walk out of the cab. He also call shout out to me and I totally ignored and close the door. What an arse-hole...
I took another cab and reached my office. First thing I call up the cab office and the operator pick up. I ask her to direct me to the department where I can make a feedback and complain. She redirected me and took like 2mins for someone to finally pick up. IN the middle of the waiting, I was thinking: Either there are just too many complains, or they are not interested in my complain ? In any case, I waited and think, they better pick up, if not, I will escalate the matter further to the media if necessary.
Finally someone picked up and she said it's the Lost and Found depart. What der....... I say is this the place to also feedback and complain. I make my complain and especially mentioned that I feel the cab driver has "mental" problem and refuse to listen to my explanation and also insulting to me. They will better look seriously into the problem. SHe promise to get back to me after the investigation.
I will wait and see at the moment. If the company don't give me a good satisfactory explanation, I will escalate. As a consumer, I feel I have all the right to demand. But being nice, I try to put myself in their shoe and make sure they don't suffer because of my issue. But in the end, I got "spit into my face" for being nice. Hence for this incident, I will show that I also have my "bad" side when someone step on my tail!
