Me: Hi, I'm calling regarding servicing of my camera. I'm not sure if I'm speaking to the right person, did you handle this job?
Tech: Yah, I handled this job. My name is ******
Me: Okay, what happened is that I sent in my camera for a firmware upgrade, and when I checked, it hasn't been done. I'm still having the same version as before I sent it in.
Tech: Oh... can I know how you checked?
Me: I use a card reader and check exif data. When I sent it in it was v73, and when I got it back it was still v73.
Tech: Oh, I see. Maybe I forgot because your camera had a lot of things done. Viewfinder cleaned, l......
Me: Ah... Just curious, can I check what exactly was done? Because I can't quite read the writing.
Tech: Ok, viewfinder was cleaned, and the ccd remapped....
Me: Remapped? I didn't ask for remapping...
Tech: Because this camera is one of the older models, no noise reduction, and the lcd will age with time. We just perform it as a service for our customers. Now the newer low end models like C50 and C60 have built in remapping so customers no need to send them in to us. (plus a lot more stuff expounding the virtues of ccd remapping)
Me: I see, okay, thanks for the remapping service then. But regarding the firmware...
Tech: Hold on I check. [wait] Okay, our policy is not to update firmware. The factory dont allow us to upgrade..
Me: I see. But I was told by the counter person that it was alright, and he checked with a technician.
Tech: We don't, sorry. I tell you what... you just use your camera first, and see the viewfinder got problem or lcd got problem or not first, then if any problem send back to us.