NSC experience... on 24-70/2.8

[bethpapa74]

just wanna share my experience today...

recently my beloved 24-70/2.8 had a hard drop at Niagara Falls.
inner barrel cracked, zoom ring became stiff, cannot mount any filters... luckily it can still AF.

immediately after I landed this morning, I jump on a cab to mark my first trip to NSC. It was a long and stressful 30mins ride.
I was served promptly by a friendly, patient and confident CS. the moment she saw my lens, she said "OUCH".

After detail examination on the lens, she told me they could offer me a brand new lens for $750, with a brand new serial number. this isn't an amount I'm prepared to pay at that point... so I called up Camera Hospital to look for Steven and upon describing my situation, he told me to grab that offer from Nikon. Barrel replacement, re-alignment and assembling would easily cost 1200sgd he told me.

Without much hesitation, I took up NSC offer.. luckily they have few in stock. overall, I felt very warmth and secured dealing with them, and very very happy with these after sales services...

they even gave me a free sensor cleaning

 

[Omega23]

Do they take back the spoiled lens?

 

[bethpapa74]

yes of course... guess they will send back Japan for refurb, then the cycle starts from there.

not much local service can do without alignment jigs, parts, and knowledge.

 

[nightwolf75]

was your old lens still on warranty?

and yah... replacing parts is always the killer. nice of them to replace + top up for you.

 

[bethpapa74]

was your old lens still on warranty?

yes, lens is only 5 months old...
I was told even out of warranty, the offer may still stand.

 

[stillnikon]

Wah, looks like can do drop test lor :bsmilie:

 

[jas1984]

Wah, looks like can do drop test lor :bsmilie:

$750 for a drop test is a bit too expensive....

 

[Blur Shadow]

So it was a good experience in all eh?

 

[bethpapa74]

So it was a good experience in all eh?

it was a painful lesson...
I was lucky I didn't attach my nd filters as it was during night shoot.

 

[bethpapa74]

Wah, looks like can do drop test lor :bsmilie:

this lens was built like a tank. I dropped it from about 4 feet onto hard concrete... for a moment I thought it was going to shattered.

 

[pasay]

yes, lens is only 5 months old...
I was told even out of warranty, the offer may still stand.

is this standard practice for them or just a limited promotion? nice to know NSC's got your back when your equipment gets damaged. $750 top-up to trade for an out-of-warranty, damaged lens isn't half bad

 

[stillnikon]

$750 for a drop test is a bit too expensive....

Ya la, kidding lor, heart beri pain even if minor scratches :cry:

this lens was built like a tank. I dropped it from about 4 feet onto hard concrete... for a moment I thought it was going to shattered.

Ya man, this lens is simply a tanker but very a little too heavy. At least, u got a good deal rather having to spend a fortune to repair Now u hv a all new 24-70

 

[wmayeo]

Sorry to hear abt that accident. Kudos to NSC again.

So far I've only seen Kai dropped 24-70 before...

 

[bethpapa74]

is this standard practice for them or just a limited promotion? nice to know NSC's got your back when your equipment gets damaged. $750 top-up to trade for an out-of-warranty, damaged lens isn't half bad

from the way I see it... its kinda std procedure as I've mentioned before, nsc gurus have limited reach on repairing these expensive lens, hence a most direct way would be replacement.

anyone who worked in a Japanese firm will know that they tends to be IP protective ... and secretive

 

[bethpapa74]

I didn't know we could try out lenses in NSC. today I lay my finger on the 14-24/2.8... impressive!!

waiting to sell my shares to feed the bbb devil!

 

[GReddyZC76]

No offense, just wanna understand more, warranty also cover accidential mishandling too?

 

[alantkh]

is this standard practice for them or just a limited promotion? nice to know NSC's got your back when your equipment gets damaged. $750 top-up to trade for an out-of-warranty, damaged lens isn't half bad

The TS lens is within warranty....

 

[AJ23]

The TS lens is within warranty....

Warranty doesn't cover drops and mis-handling.

It's already TG that NSC does such trade-in.

 

[bethpapa74]

No offense, just wanna understand more, warranty also cover accidential mishandling too?

actually I did Google "I dropped my 24-70 lens"... apparently some folks in the states were also receiving the same offer as me... nikon usa offer him a replacement for 1/5 of the retail price.

come to think about it, this is really a nice gesture!

 

[niccon2]

actually I did Google "I dropped my 24-70 lens"... apparently some folks in the states were also receiving the same offer as me... nikon usa offer him a replacement for 1/5 of the retail price.

come to think about it, this is really a nice gesture!

they have to, canon & sony are slowly creeping into their market share. good after sales service is a good move. my colleague sent in a compact to canon recently and was told it was not economical to service. instead csc offered a good trade in price for a new cam. initially i dont believe it so i cautioned him to check actual retail pricing with reputable shops before accepting and it turned out it was indeed cheaper by close to a 100 for a 600 plus compact, almost 15% off actual retail.

personally what i have experienced with nsc & heard from others about nsc isnt that great, at least on the behind the scene service tech staff. The front desk customer supporting officer is great though, they are helpful & patient.