Hi all
I don' know if anyone had my experience, but just like to share the mare I've been throught.
I sent my FZ30 for repair(used only for 1/2 yr, under warranty), I ask the staff about the lead time for repair, I was told i can collect my camera for about 2 weeks.
But during the end of the 2nd week, i gave a few call to them checking about the repair status, from what the service centre claims,
1. the camera was under repair
2. the techinical side is waiting for parts thats why it is taking so long
3. since it's under warranty there should not have any cost incurred.
But on the 3rd week panasonic called me telling me that they need to replace my pcb board as 'it was corroded'. I ask them the reason, they cannot answer, just tell me 'oh you must place them in a place with dehumidifier'. I question them why am I told that there is no cost and now i need to pay, and why do they take so long to inform me on that?(which from my view, since the part was not covered under warranty then they should have inform, i mean how difficult do you need to open up a camera to discover corrosion?)
well, at the day of collection, they make me wait for more than an hour for collection and it was when i realise that the people who sent their equipment for repair who came after me, being attended and left. And right after me, and one more guy who waited for a long time also kick a big fuss then they started to entertain us(and one of the staff actually told his colleague "you just attend to the repair, not collection")
Imagine waiting for nothing! and after collection, happily trying out my 'repaired' camera, I realiase that my manual focus ring don't work! plus all the control buttons go chaos...
I am really dissapointed with their service attitute. As for me, i hope that non of the lumixer went through what I've been to....
good luck guys...:dunno: :angry:
I don' know if anyone had my experience, but just like to share the mare I've been throught.
I sent my FZ30 for repair(used only for 1/2 yr, under warranty), I ask the staff about the lead time for repair, I was told i can collect my camera for about 2 weeks.
But during the end of the 2nd week, i gave a few call to them checking about the repair status, from what the service centre claims,
1. the camera was under repair
2. the techinical side is waiting for parts thats why it is taking so long
3. since it's under warranty there should not have any cost incurred.
But on the 3rd week panasonic called me telling me that they need to replace my pcb board as 'it was corroded'. I ask them the reason, they cannot answer, just tell me 'oh you must place them in a place with dehumidifier'. I question them why am I told that there is no cost and now i need to pay, and why do they take so long to inform me on that?(which from my view, since the part was not covered under warranty then they should have inform, i mean how difficult do you need to open up a camera to discover corrosion?)
well, at the day of collection, they make me wait for more than an hour for collection and it was when i realise that the people who sent their equipment for repair who came after me, being attended and left. And right after me, and one more guy who waited for a long time also kick a big fuss then they started to entertain us(and one of the staff actually told his colleague "you just attend to the repair, not collection")
Imagine waiting for nothing! and after collection, happily trying out my 'repaired' camera, I realiase that my manual focus ring don't work! plus all the control buttons go chaos...
I am really dissapointed with their service attitute. As for me, i hope that non of the lumixer went through what I've been to....
good luck guys...:dunno: :angry: