Need Help with Passport Photo for Malaysia Passport


Silas

Senior Member
Apr 12, 2010
711
3
18
I'm in the process of helping somebody renew Malaysian Passport via the online portal and ran into some difficulties trying to get the correct specifications of the photo.

I tried uploading the softcopy photo (35x50mm) taken at a photo shop but it gets rejected with message stating 'image to large'. I subsequently tried taking another photo and resizing it to various sizes of the same aspect ratio but nothing seems to work with the portal. Link to photo requirements as listed on the website.

Wondering if there is anyone here with experience with this and can advise the specified settings needed. Will appreciate any help, thanks!
 

ortega

Moderator
Nov 2, 2004
23,735
11
38
Singapore, Singapore, Singapor
there is no specifications stated on their page, you can try using the specification from Singapore's passport application

 

Silas

Senior Member
Apr 12, 2010
711
3
18
there is no specifications stated on their page, you can try using the specification from Singapore's passport application

Thanks for the tip, will try it out and see if it works.
 

Silas

Senior Member
Apr 12, 2010
711
3
18
Did it work?
Nope, as reported in the news recently, its a big disaster with their website. Got the photo shop that took the PP photo to help and the shop is still working on it. Will have to wait and see before i update again
 

ricohflex

Senior Member
Feb 24, 2005
3,705
62
48
sing
See this website

The photo you submit MUST follow the required dimensions and MUST have white background.
You can only upload the softcopy of the photo taken in a professional photo shop.

For ladies wearing head cover or hijab, choose dark colours preferably black and make sure your face is clearly visible.

The cropping of the photo done online might not be perfect. If that happens, you will get a call from an immigration officer and you will be asked to bring the hardcopy when you go to collect your new passport.

Credit: static.imoney.my

 

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Silas

Senior Member
Apr 12, 2010
711
3
18
thanks for the tips, so having exhausted all processing and etc... ideas despite getting all the dimensions and also ratio of the face per the specifications, it still didnt go thru. In the end, the person went back to the photo shop that did the passport photo. The shop owner then used photoshop to remove some loose strands of hair from the head. Then reuploaded to the website and it cleared... Geesh!!! i was told about what was done afterwards...
 

BBTM

Senior Member
Nov 23, 2004
2,272
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BB West
I am using passport photo apps to get my photos done for myself n relative. So far so good, as long the glasses got no reflection, they will accept. The apps will auto crop for you, just choose right kind of passport.