Just for your information if you use a Leica M9, M-E or M-Monochrom.
the following info is from Leica Wetzlar - if you need more info pls. check up at the Leica Int. Forum.
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As promised, we´d like to address a number of questions you have regarding the issue with our CCD sensor and be as clear as possible.
First let us state that we regret any inconveniences you may face and do investigate measures to durably fix the problem while still offering the best possible optical performance.
By a repair, we replace the CCD sensor with a sensor of the same type we use for serial production. We can thus not exclude totally a new case of corrosion after repair. Therefore, the goodwill arrangement also applies for a replaced sensor, which shows signs of corrosion. In these cases we will consider the sensor replacement date the same as the purchasing date.
We think that any potential damages of the sensor surface can occur due to cleaning the sensor and can lead to corrosion. We, therefore, advice to clean the sensor without touching it or in a dust-free environment such as in Leica Customer Care. We don’t want to convey the impression that you are not able to clean the sensor yourselves. If you are confident performing a sensor cleaning yourself, you may do so. But please be aware that the risk, when using wet cleaning solutions in the field, is higher.
At Leica, we use “Isopropanol” (isopropyl alcohol) and the following tools to clean the sensor, in the production as well as by the Customer Care:
Pentax Image Sensor Cleaning Kit, O-ICK1:
Sensor Cleaning Kit
Cleaning swabs made by ‘Visible Dust’:
Camera sensor cleaning — Arctic Butterfly sensor brush, loupe, swabs, liquids
With great care and attention, you may also use these for cleaning the sensor yourselves. Essential for not damaging the sensor is to painstakingly observe the manufacturers’ instructions and only work with new and unsoiled cleaning aids.
We kindly ask you for your understanding that sensors showing visible mechanical scratch marks occurring from improper cleaning attempts cannot be covered by the warranty and goodwill arrangement.
This is also the reason why we offer to perform cleaning at the Leica Customer Care, free of charge and as often as needs to be.
Should you be considering an upgrade to a Leica M or M-P (Type 240), Customer Care will make you an attractive offer as a part of our goodwill arrangement.
JJ Viau - Digital Marketing with Stefan Daniel - Director Product Management Photo
Leica Camera
the following info is from Leica Wetzlar - if you need more info pls. check up at the Leica Int. Forum.
-----------------------------------------------------------------------
As promised, we´d like to address a number of questions you have regarding the issue with our CCD sensor and be as clear as possible.
First let us state that we regret any inconveniences you may face and do investigate measures to durably fix the problem while still offering the best possible optical performance.
By a repair, we replace the CCD sensor with a sensor of the same type we use for serial production. We can thus not exclude totally a new case of corrosion after repair. Therefore, the goodwill arrangement also applies for a replaced sensor, which shows signs of corrosion. In these cases we will consider the sensor replacement date the same as the purchasing date.
We think that any potential damages of the sensor surface can occur due to cleaning the sensor and can lead to corrosion. We, therefore, advice to clean the sensor without touching it or in a dust-free environment such as in Leica Customer Care. We don’t want to convey the impression that you are not able to clean the sensor yourselves. If you are confident performing a sensor cleaning yourself, you may do so. But please be aware that the risk, when using wet cleaning solutions in the field, is higher.
At Leica, we use “Isopropanol” (isopropyl alcohol) and the following tools to clean the sensor, in the production as well as by the Customer Care:
Pentax Image Sensor Cleaning Kit, O-ICK1:
Sensor Cleaning Kit
Cleaning swabs made by ‘Visible Dust’:
Camera sensor cleaning — Arctic Butterfly sensor brush, loupe, swabs, liquids
With great care and attention, you may also use these for cleaning the sensor yourselves. Essential for not damaging the sensor is to painstakingly observe the manufacturers’ instructions and only work with new and unsoiled cleaning aids.
We kindly ask you for your understanding that sensors showing visible mechanical scratch marks occurring from improper cleaning attempts cannot be covered by the warranty and goodwill arrangement.
This is also the reason why we offer to perform cleaning at the Leica Customer Care, free of charge and as often as needs to be.
Should you be considering an upgrade to a Leica M or M-P (Type 240), Customer Care will make you an attractive offer as a part of our goodwill arrangement.
JJ Viau - Digital Marketing with Stefan Daniel - Director Product Management Photo
Leica Camera
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