I bought an LCD Monitor lately from SLS's Cyberm*nd, the one opposite Triple A.. paid for it but upon request for a test.. They wont allow me to, said if anything wrong can just bring back within 3 days..K, fine with me
After a 2 nights of testing,.. I spotted a bright blue pixel on my screen, I brought my LCD to the retailer the next day before evening after calling the shop and a guy i dunno who told me i can come down & change.
Upon inspection at the shop, the dot had evolved into another color, which is dim red,
the monitor seems perfectly okay with black color background , but red dot is visible for other color backgrounds..the old guy said they do not cover such dots, only "white bright dots" that appear on black bg, say only 3 faulty pixels then can change and ask me to wait for 2 more to pop up then change with samsung, he went on waving the warranty card in front of me highlighting the "Zero Bright Dot" text.. I sense he do not want the trouble of exchanging themselves..
Feeling cheated, I argued with him that the pixel is not dead. I requested for a test with a standalone system without the splitters, THEN.. somehow I spotted it,dim blue with a black bg. I called Samsung,explained.. they say i am entitled for a 1 to 1 exchange.. and that IT IS A BRIGHT DOT
Then i READ the manual.. for my model, warranty covers 0 "bright" dots, 3 "Black" Dot
Bright Dot - Red/Green/Blue/White - appears as pixels that are always on
Black Dots - appear as pixels that are always off..
Still after much reasoning, the retailer refused to change for me, saying samsung's warranty doesnt count as he deal with his distributor only..
1.) They promised me 1 to 1 exchange in case of problems during sales.. wont allow me to test..
2.) Gave lies about their warranty policies, ie: definition of bright dots/black dots..
3.) With Samsung representative's explanation, he still refused to grant me the exchange..
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Went to Samsung today.. they promised to deliver to my house for 1 to 1 exchange as they do not hv ex stock..
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I am buying 2 power systems tommorow from SLS, 1 for my company & 1 for myself.. total about $4,000.. CYB*RMIND IS NOT getting my business EVER..
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Just sharing my experience with u all, test your LCD's before buying.. these kind of snakes would come up with all sort of excuse to evade your 1 to 1 exchange.. :angry:
After a 2 nights of testing,.. I spotted a bright blue pixel on my screen, I brought my LCD to the retailer the next day before evening after calling the shop and a guy i dunno who told me i can come down & change.
Upon inspection at the shop, the dot had evolved into another color, which is dim red,
the monitor seems perfectly okay with black color background , but red dot is visible for other color backgrounds..the old guy said they do not cover such dots, only "white bright dots" that appear on black bg, say only 3 faulty pixels then can change and ask me to wait for 2 more to pop up then change with samsung, he went on waving the warranty card in front of me highlighting the "Zero Bright Dot" text.. I sense he do not want the trouble of exchanging themselves..
Feeling cheated, I argued with him that the pixel is not dead. I requested for a test with a standalone system without the splitters, THEN.. somehow I spotted it,dim blue with a black bg. I called Samsung,explained.. they say i am entitled for a 1 to 1 exchange.. and that IT IS A BRIGHT DOT
Then i READ the manual.. for my model, warranty covers 0 "bright" dots, 3 "Black" Dot
Bright Dot - Red/Green/Blue/White - appears as pixels that are always on
Black Dots - appear as pixels that are always off..
Still after much reasoning, the retailer refused to change for me, saying samsung's warranty doesnt count as he deal with his distributor only..
1.) They promised me 1 to 1 exchange in case of problems during sales.. wont allow me to test..
2.) Gave lies about their warranty policies, ie: definition of bright dots/black dots..
3.) With Samsung representative's explanation, he still refused to grant me the exchange..
------------------------------------
Went to Samsung today.. they promised to deliver to my house for 1 to 1 exchange as they do not hv ex stock..
----------------------------------------
I am buying 2 power systems tommorow from SLS, 1 for my company & 1 for myself.. total about $4,000.. CYB*RMIND IS NOT getting my business EVER..
--------
Just sharing my experience with u all, test your LCD's before buying.. these kind of snakes would come up with all sort of excuse to evade your 1 to 1 exchange.. :angry: