Hi ppl. I have a horrid experience with sony today. And i need ppl who can help mi cos i totally feel like a victim that has been framed and got sent to jail. This is the whole story....
I bought a Sony digicam DSC-P71 couple of days ago. Hav been taking pics constantly. Then yesterday, after i took 3 pics, the shutter refuse to return to its slot. Resetting also doesnt work.
So my gf brought it to sony center (cos i'm working and they dun open on sat), expecting a 1-to-1 exchange (since it's only a couple of days), but instead i was greeted with news that the lens was dented and warranty void cos i "mishandled it"! The manager insist i had dropped it or hit something, but how is it possible?? All the time i have been holding it in my hands?!!!!
And to replace it, it will cost mi $400?!!!!!!!!!!!!
It is SUCH AN INJUSTICE, and i simply refuse to pay a single cent.
I requested to tok to the Director and the manager (which headed the service department) refuse to direct mi to him. I mean, if his reasons are valid, why is he so scared that i would be bringing this issue to a higher level? It's like he is totally king. If he says its all customers' fault, who would be in the place to gauge his decisions? Then we as customers can never have a say in the situation. I am so helpless now, and searching high and low for sources that have the director's contact, or the appropriate ppl to talk to regarding the issue. Ppl hav feedback to mi that sony's customer service sucks, but tis is the first time i realli believe it. Can u guys who r working in sony kindly help mi find the contact. I juz need a chance to appeal. Also, anybody knows where to complain regarding this? There is a consumers complain department or something rite? PLEASE HELP
I bought a Sony digicam DSC-P71 couple of days ago. Hav been taking pics constantly. Then yesterday, after i took 3 pics, the shutter refuse to return to its slot. Resetting also doesnt work.
So my gf brought it to sony center (cos i'm working and they dun open on sat), expecting a 1-to-1 exchange (since it's only a couple of days), but instead i was greeted with news that the lens was dented and warranty void cos i "mishandled it"! The manager insist i had dropped it or hit something, but how is it possible?? All the time i have been holding it in my hands?!!!!
And to replace it, it will cost mi $400?!!!!!!!!!!!!
It is SUCH AN INJUSTICE, and i simply refuse to pay a single cent.
I requested to tok to the Director and the manager (which headed the service department) refuse to direct mi to him. I mean, if his reasons are valid, why is he so scared that i would be bringing this issue to a higher level? It's like he is totally king. If he says its all customers' fault, who would be in the place to gauge his decisions? Then we as customers can never have a say in the situation. I am so helpless now, and searching high and low for sources that have the director's contact, or the appropriate ppl to talk to regarding the issue. Ppl hav feedback to mi that sony's customer service sucks, but tis is the first time i realli believe it. Can u guys who r working in sony kindly help mi find the contact. I juz need a chance to appeal. Also, anybody knows where to complain regarding this? There is a consumers complain department or something rite? PLEASE HELP