Fuji Service Centre?


Dehl

Member
Mar 1, 2019
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Hi guys, I'd previously bought a preloved X-T20 from The Camera Workshop through their carousell account and it was only 2 weeks later that I'd found out the wifi file transfer function wasn't functional (the camera would hang and I wouldn't even be able to turn it off), I'd brought the camera back and was told to give them a couple of weeks to seek their technician's inspection (and possibly a replacement of parts that would incur cost on my end), I'd just like to ask, is there a way to get an official quote from Fuji for a repair like this? I know shops in Penin aren't exactly the most reliable when it comes to servicing fee so I'd love for some of you guys' input so I can expect a reliable price if they do send it to service!

EDIT: I think it is also worth mentioning that they'd deleted the carousell listing after the item was purchased - something that they don't usually practice I'd notice since they'd usually mark their listing 'sold' rather than deleted.
 

nightwolf75

Moderator
Staff member
Dec 18, 2003
17,908
26
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really MORE diaper changes
you can drop it off at Fujifilm studio at Suntec City. there is a collection point there. just leave it with them, and once it is fixed, you can collect from there again. saves you a trip all the way to Ubi... haha..

but yah... it sucks that they deleted the listing. this would have prevented you from leaving a bad feedback on them.
 

Dehl

Member
Mar 1, 2019
34
0
6
24
you can drop it off at Fujifilm studio at Suntec City. there is a collection point there. just leave it with them, and once it is fixed, you can collect from there again. saves you a trip all the way to Ubi... haha..

but yah... it sucks that they deleted the listing. this would have prevented you from leaving a bad feedback on them.
according to the place i bought it from - it says that it'll most likely require the replacement of the wifi module which would cost >$200 :( so they managed to psycho me to trade in + top up of 200 bucks for a new model instead... idk how to feel about this
 

nightwolf75

Moderator
Staff member
Dec 18, 2003
17,908
26
48
really MORE diaper changes
according to the place i bought it from - it says that it'll most likely require the replacement of the wifi module which would cost >$200 :( so they managed to psycho me to trade in + top up of 200 bucks for a new model instead... idk how to feel about this
eh... that sounds like 'bait and switch' to me, IMO. ¯\_(ツ)_/¯
 

Dehl

Member
Mar 1, 2019
34
0
6
24
eh... that sounds like 'bait and switch' to me, IMO. ¯\_(ツ)_/¯
it does and in the first place when they sold the product it was faulty already. it's basically saying they knew the product was faulty and sold it anyway