A return is only accepted if the item is not as described and if we are informed in advance. Shipping instructions will be provided to avoid duties and taxes on our side. If the problem can be solved we do that on our cost. In case it cannot be solved we refund you in full less shipping cost. Items must be returned in the same condition as shipped. If the item is return without previous notice we reserve the right to hold you responsible for taxes and duties paid on our side.