I have an Epson 7880. All along was working fine. Recently after I changed the paper cutter, an error message is displayed "Service call error 00010004. Contact the Epson guys but they don't know how to fix it. Any clue much appreciated.
Very grateful to have received a reply. Much appreciated! I changed the cutter following the manual step by step, and there was a message that cutting has been successfully replaced. To be precise, the printer still printed well after changing, but the cutter did not cut well and I have to cut it manually. After this, problems surfaced. At first it kept rebooting, and now permanently displaying the error message.
The second video seems complex and have not attempted that yet.