Does Emjay ever reply emails nowadays?


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edutilos-

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Dec 28, 2010
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#1
I haven't emailed them in a while, but I have emailed them about fixing my electronic level (if it's possible, and how long the procedure will take, so as to gauge whether I want to send it in) 12 days ago, and sent a reminder 3 days ago - no reply.

Email was sent to service@eepl.biz as listed in the Emjay website here: http://www.emjay.com.sg/index.php?option=com_content&view=article&id=47&Itemid=56 (Under Service Repairs & Enquiry)

Somehow I don't recall having such a response (or rather, lack of it) in the past, perhaps things have changed yet again, and I thought I'd voice my feedback here and see if others have anything to share as well. I understand people can be busy, but certainly 12 days and a reminder should warrant a response by now, right? :dunno:
 

Bridgerock

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Nov 20, 2006
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#2
Same here. Was checking with them on my K5 mirror flopping issue. No replies for 3 weeks already. I am kinda worried if the support is like that. I might want to look elsewhere. -___-'''
 

edutilos-

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Dec 28, 2010
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#4
Why not give kevin a ring... think u will get a response faster... Pentax service center is a 1 man show...
Ok, I will just call on Mon then. :)

Think they should at least have someone looking through the emails though, doesn't make sense to give an email if no response is given to emails.
 

tsammyc

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Apr 7, 2010
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#5
I've had several emails back and forth with them in the past week over warranty status.
 

acura

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Feb 22, 2009
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#7
well i suspect its the technician. i sent my k7 in on 15th july because my top lcd dropped out, and was informed the technician was on leave till end of august, so i could only get my camera back in september. so dun think i'll be snapping anytime soon:dunno:
 

Yamakasi

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Jan 26, 2008
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#8
eeyy...i did email them in in Jul and they did reply..it was Jimmy who replied..anyway there is a new technician..just met him today when I went to Emjay
 

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