Is it true??? :dunno:
I do aware on Singtel charge on less than 1 minutes call as 1 full minute charge. But it's shocking to know that even unanswer call are being charged too :bigeyes::ipuke:
http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_194054.html
I do aware on Singtel charge on less than 1 minutes call as 1 full minute charge. But it's shocking to know that even unanswer call are being charged too :bigeyes::ipuke:
http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_194054.html
Unfair to be billed for unanswered calls
THE total duration of calls logged on my mobile phone has never tallied with that on the bills sent to me by SingTel.
I enquired why that was so and was told by a customer service officer from SingTel's billing department that if I made a call and it was not answered, it would be logged as a one-minute call.
A one-minute call costs 15 cents and he said that my bill reflected many of these calls.
From his explanation, I assumed that if I made a call which lasted twenty seconds, it would still be billed as a one-minute call regardless of whether the call was answered.
I checked with StarHub, whose mobile phone service I also subscribe to, and was told that the company does not bill for any calls that go unanswered. Can SingTel clarify why non-answered calls are counted as one-minute calls? Moo Mee Koon (Ms)