Just for those who are going down to Killiney Road Post office to collect the Welcome Gift.
This afternoon, I specially travel all the way from EAST to Somerset MRT just to collect this welcome Gift.
When I reach there at 4.07pm, I was surprise by a BIG CLOSE sign hanging at the door.
I look at the opening hrs display on the Post Office door. It stated Sat 8.30am to 4pm.
I took out the letter from DBS.
It printed opening hrs: Mon - Sat 9am - 9pm.
It was totally different from what I see at the Post Office.
I call the hotline (1800-111 1111), talk to a lady name Jane (I think I remember correct or may be sth like that).
She told me that 9am - 9pm is the usual opening hrs for that Post Office. May be this Sat, they got special event that they close at 4pm.
I told her, came back and see by yourself.
This opening hrs is display at the door. Not that print out type in paper form.
It's very clear. DBS does not ensure and do a good job. They just assume.
She also suggest to me , came down next Sat again.
WHAT! Ask me to come down again specially for this welcome gift.
Forget it, I don't want.
After I ask her to cancel my cashline account. She ask for my contact number and ask that they will get back to me by coming Mon afternoon.
They might can arrange a courier service to delivery to me.
It's very funny.
DBS BANK make a mistake on their letter and they want their customer to came back another time to cover them.
It don't look professional.
This afternoon, I specially travel all the way from EAST to Somerset MRT just to collect this welcome Gift.
When I reach there at 4.07pm, I was surprise by a BIG CLOSE sign hanging at the door.
I look at the opening hrs display on the Post Office door. It stated Sat 8.30am to 4pm.
I took out the letter from DBS.
It printed opening hrs: Mon - Sat 9am - 9pm.
It was totally different from what I see at the Post Office.
I call the hotline (1800-111 1111), talk to a lady name Jane (I think I remember correct or may be sth like that).
She told me that 9am - 9pm is the usual opening hrs for that Post Office. May be this Sat, they got special event that they close at 4pm.
I told her, came back and see by yourself.
This opening hrs is display at the door. Not that print out type in paper form.
It's very clear. DBS does not ensure and do a good job. They just assume.
She also suggest to me , came down next Sat again.
WHAT! Ask me to come down again specially for this welcome gift.
Forget it, I don't want.
After I ask her to cancel my cashline account. She ask for my contact number and ask that they will get back to me by coming Mon afternoon.
They might can arrange a courier service to delivery to me.
It's very funny.
DBS BANK make a mistake on their letter and they want their customer to came back another time to cover them.
It don't look professional.