Can anybody suggest effective avenues I can write an complaint about a poor experience I had with Singnet? Which local newspaper, magazine that tend to sympathise with consumer greviences? Some Singnet executives without going through the maze of their support structure?
Basically, they disabled my existing Singnet broadband line (which incidentally has been working fine for the past 2 years) for about a week at the inception of a line upgrade and recontract, and had my time wasted by rushing back home for appointments with a 'linesman' that couldn't be bothered to show up. In addition to deductions for next month's bill, I really ought to be charging them for my overtime work (work I have to make up for later by having taken time off to go back home for the appointment) and travel expenses.
Also, I find their 'free' gift (a laptop, in my case) redemption program run by Rewardslink very haphazardly organised. Apparently first-come-first served, and no reservation even for a single day - you could, in theory, call early in the day to find that there is stock but all gone by the time you reach their premises in The Adelphi, wasting your time and trip expense. Should have a queue number system according to date whereby the deal was struck with Singnet, and a 'deliver-by' date - without which, any 'no-stock' status coupled with the poor collection system could mean you can be denied your 'free gift' for an annoyingly long time. The reality is that it isn't actually free (reflected by higher per-month usage fees) and it should be treated as a proper sales proceeding - I doubt any laptop dealer in Sim Lim or Funan can be so sloppy in treating a customer.
I'd appreciate if I could be spared the "It's like that, nothing can be done" comments.
Basically, they disabled my existing Singnet broadband line (which incidentally has been working fine for the past 2 years) for about a week at the inception of a line upgrade and recontract, and had my time wasted by rushing back home for appointments with a 'linesman' that couldn't be bothered to show up. In addition to deductions for next month's bill, I really ought to be charging them for my overtime work (work I have to make up for later by having taken time off to go back home for the appointment) and travel expenses.
Also, I find their 'free' gift (a laptop, in my case) redemption program run by Rewardslink very haphazardly organised. Apparently first-come-first served, and no reservation even for a single day - you could, in theory, call early in the day to find that there is stock but all gone by the time you reach their premises in The Adelphi, wasting your time and trip expense. Should have a queue number system according to date whereby the deal was struck with Singnet, and a 'deliver-by' date - without which, any 'no-stock' status coupled with the poor collection system could mean you can be denied your 'free gift' for an annoyingly long time. The reality is that it isn't actually free (reflected by higher per-month usage fees) and it should be treated as a proper sales proceeding - I doubt any laptop dealer in Sim Lim or Funan can be so sloppy in treating a customer.
I'd appreciate if I could be spared the "It's like that, nothing can be done" comments.