this is when they should say, "close the door, let loose the dogs":devil:
but really, ultimate customer service test for those working in the front line / desk:sweat:.
i wonder how will our world class airport staff will handle this same situation.
than again, could it be her family / tourgroup already boarded?
Since I have worked in Changi Airport, I will share answer the following............
For Changi Airport, we have SATS Police for flights to european countries, australia and USA to check passport, boarding pass and generally maintain law and order at the boarding gates.
Where possible, the SATS/ CIAS staff will generally allow some time allowance of about 5-10 mins subjected to taxiway and runway clearance, so do be at your boarding gate 10 mins before departure.(This is printed in black and white on all tickets that you collect at the check-in counter). Do note that according to security regulations, passengers who are not seated in the plane by the appointed time
WILL have their luggage and bags
REMOVE BY FORCE from the aircraft in the interest of safety.
Airlines normally pay a lot for aircraft take off and landing slots which can be very expensive, so taking off in time is of upmost importance so as not to lose money and not to upset the take-off/landing schedule.
In the interest of public safety, passengers who are drunk and behave in such a manner that will annoy other passengers and such will not be allowed onto the flights until they have calmed down and are in a fit condition to travel.
In London, especially heathrow airport, the situation is much more worst as compared to asian countries, the gates close on time and there is no time extension.
But I have seen passengers abuse and hit airport staff before, so this is not the worst case scenario.