I filed against a Russian seller before for selling me a broken lens.
Paypal buyer protection or something, there are guidelines there to follow and time frame to follow also, just follow strictly to paypal instructions. If I remember correctly, paypal refunded me upon me shipping back the item to the seller, must provide tracking number.
Make sure you lodge your dispute in Paypal as private emails do not count. It does not matter if it is just ordinary mail or registered mail. It should also be within the time period allowed. With Paypal you should feel safer.
I filed one recently last month against a local merchant for non-delivery. The entire process took a while but I got my money back without trouble. You just need to follow the steps indicated by Paypal, then wait for the outcome.
In my case, the dispute should had been straight forward. The merchant never one replied to the requested communication when I initiated the dispute; and since then the merchant's web site has also closed down too.
Correct me. Registered mail, MUST have owner to sign?
I last time order from oversea, if not at home, they will drop me a note. This year, i never order any thing. Last order was last yr, from local shop, the postman drops me a note n I went to collect.
Ask ur family members, got note or not?